Access to Cognigy.AI¶

Access to Cognigy.AI allows you to log in to and log out of Cognigy.AI.

Prerequisites¶

You need to have a Cognigy.AI account.

By default, there is no limit to the number of sessions you can start in Cognigy.AI across different browsers. However, you can set a limit for the following installations:

For dedicated SaaS, contact Cognigy technical support.
For on-premises, set the REFRESH_TOKEN_MAX_AMOUNT_PER_USER variable in values.yml to the number of active sessions you want to allow. For example, if you want to allow only one active session, set REFRESH_TOKEN_MAX_AMOUNT_PER_USER=1.

Log in to Cognigy.AI¶

You can access Cognigy.AI's login page through the following login URL:

https://<frontend-url>/login

frontend-url depends on your installation:

For on-premises, frontend-url is a domain you defined to run Cognigy.AI.
For dedicated and shared SaaS, frontend-url is provided to you during deployment.

For example, frontend-url for Cognigy.AI's trial environment is trial.cognigy.ai, and the login URL is https://trial.cognigy.ai/login.

To log in to Cognigy.AI, follow these steps:

Go to the login page and enter your account credentials in the following fields:
- E-Mail — the email you provided to your Cognigy.AI admin to register your Cognigy.AI account.
- Password — the password you received from your Cognigy.AI admin. If you don't remember your password, you can reset your password.
(Optional) If you want to stay logged in after you close your session, activate the Remember me checkbox.
Click Sign in.

Note

If you enter the wrong password, your account is temporarily locked. An error message appears on the screen and displays a countdown to unlock your account. The more times you enter the wrong password, the longer your account is locked.

Reset Password¶

Go to the login page and click Forgot Password?.
Enter your email in the E-Mail field.
Click Send link.

You will receive an email with instructions to reset your password. You need to choose a password according to the password policy your admin set up.

Log in with Single Sign-On¶

If you have set up single sign-on (SSO), you can log in to Cognigy.AI by following these steps:

Go to the login page and click Login with SSO.
Enter your email in the E-Mail field.
Click Sign in with SSO.

Multiple Organizations¶

In Cognigy.AI, you can be part of more than one organization. Each organization has a different login URL. For each organization, the login URL follows this pattern:

https://<frontend-url>/login?organizationId=<organization-id>

The organization-id parameter is a unique identifier with 24 characters that identifies an organization in Cognigy.AI.

Warning

If you are part of more than one organization, you need to include organizationId in the login URL. Otherwise, the login fails.

If your login fails because you didn't include organizationId in the login URL, you receive an email with login links for each organization you belong to.

The login links in the email redirect you to the Cognigy.AI login page with the organizationId parameter of the respective organization in the URL.

Logout¶

Log out of Cognigy.AI¶

To log out of Cognigy.AI, you have two options:

In the upper-right corner of the Projects page, click User Menu > Logout.
In the bottom-left corner of the Project page, click User Menu > Logout.

Automatic Logout¶

The Automatic logout feature allows you to set an inactivity period for users in your organization. If a user remains inactive longer than this period, they are automatically logged out.

By default, the inactivity period is 15 minutes. However, you can set a limit for the following installations:

For dedicated SaaS, contact Cognigy technical support.
For on-premises, set the following variables in values.yml:
- FEATURE_ENABLE_AUTO_LOGOUT_ON_INACTIVITY=true.
- AUTO_LOGOUT_IDLE_TIME_IN_MIN to the inactivity period you want in minutes.