Cognigy Insights¶
Cognigy Insights is a tool that provides businesses with actionable insights and analytics derived from conversational data collected through Cognigy.AI. Insights helps businesses to better understand their users, optimize their chatbot interactions, and improve overall customer experience.
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About Insights
To analyze your AI agents and take your chat and voice agents to the next level, explore the capabilities of Cognigy Insights
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View Dashboard Metrics
Monitor key metrics by utilizing ready-made charts on dashboards
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Use Explorers
Examine sessions separately to thoroughly investigate performance issues
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Download Reports
Download reports individually for each chat on the dashboards
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Filter and Sort
Utilize global filters to effectively sort and filter data both on dashboards and explorers
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Time Zone and Data Expiration
Configure Time Zone and TTL (Time To Live) settings for your project