4.58

Removal of Google Actions Endpoint

Due to the sunset of Google Conversational Actions on June 13, 2023, our Google Actions Endpoint will be removed in the near future. Consequently, the Endpoint will become unavailable.

Compatibility Matrix

We developed a version compatibility matrix for the Cognigy products. This matrix outlines the compatibility of Cognigy product versions with Cognigy infrastructure components, such as Kubernetes, MongoDB, and Redis.

4.58.1

Cognigy.AI

Released August 30^th, 2023

Bugfixes

• Fixed the issue where scoring secondary locales would sometimes timeout due to an incorrect NLU version
• Fixed the issue where the local cache would not be cleaned up when an 8x8 Public JWK API call fails

Cognigy Live Agent

Released September 7^th, 2023

Bugfixes

• Fixed the issue where the Helm Chart installation failed due to incorrect PostgreSQL values

4.58.0

Cognigy.AI

Released August 22^nd, 2023

Improvements

• Added support for the gpt-turbo-3.5 model by Microsoft Azure OpenAI and OpenAI to the GPT Conversation Node
• Added the Genesys Bot Connector Endpoint
• Added the Genesys Cloud CX - Open Messaging Handover Provider under a feature flag
• Improved by integrating Webchat v2.55 into the Demo Webchat
• Added support for receiving RingCentral Engage queue updates through the Lookup Node via Queue handover status
• Improved by enabling Text Cleaner to replace entire phrases rather than just individual words

Bugfixes

• Fixed the issue where incorrect log entries were triggered during context import, creating the impression of importing non-object types
• Fixed the issue where context size was logged incorrectly, always logging 'undefined' as the size value

Cognigy Insights

Released August 22^nd, 2023

Bugfixes

• Fixed the issue where the forbidden character in an object key like dot ('.') would cause MongoDB to throw an error while inserting analytics records
• Fixed the issue where duplicate sessions existed in OData
• Fixed the issue where the LiveAgentEscalations OData feed returns an error in Excel
• Fixed the issue where the Session Detail panel crashed if profile information was missing
• Fixed the issue where bar charts were sorted in ascending order on the dashboards

Cognigy Live Agent

Released August 22^nd, 2023

Features

• Added the Priority option to the Conversation Actions section

Agent Assist Workspace

Released August 22^nd, 2023

Features

• Added Genesys Agent Assist Integration with the Bot Connector and Notification API

Bugfixes

• Fixed the issue where not all the tiles were updating after the second user message in Agent Assist Workspace

Cognigy Voice Gateway

Released August 22^nd, 2023

Features

• Added the capability to record calls, store them in an AWS S3 bucket, and review call recordings directly in the Recent Calls section of the Voice Gateway Self Service Portal
• Added the capability to view a number of cached TTS prompts and clear them manually to force new storage

Bugfixes

• Fixed the issue where custom data (tags) were transformed after making a POST to create a Call request for outgoing calls
• Fixed the issue where password requirements were displayed incorrectly

Webchat Widget

You can find the release notes for our Webchat Widget on Github as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.55.0.

Infrastructure

The version compatibility matrix was updated for the following Cognigy products:

• Cognigy.AI and Insights
• Live Agent
• Agent Assist Workspace
• Cognigy Voice Gateway