4.58ΒΆ
Removal of Google Actions Endpoint
Due to the sunset of Google Conversational Actions on June 13, 2023, our Google Actions Endpoint will be removed in the near future. Consequently, the Endpoint will become unavailable.
Compatibility Matrix
We developed a version compatibility matrix for the Cognigy products. This matrix outlines the compatibility of Cognigy product versions with Cognigy infrastructure components, such as Kubernetes, MongoDB, and Redis.
4.58.1ΒΆ
Cognigy.AIΒΆ
Released August 30, 2023
Bug FixesΒΆ
- Fixed the issue where scoring secondary locales would sometimes time out due to an incorrect NLU version
- Fixed the issue where the local cache would not be cleaned up when an 8x8 Public JWK API call fails
Cognigy Live AgentΒΆ
Released September 7, 2023
Bug FixesΒΆ
- Fixed the issue where the Helm Chart installation failed due to incorrect PostgreSQL values
4.58.0ΒΆ
Cognigy.AIΒΆ
Released August 22, 2023
ImprovementsΒΆ
- Added support for the
gpt-turbo-3.5
model by Microsoft Azure OpenAI and OpenAI to the GPT Conversation Node - Added the Genesys Bot Connector Endpoint
- Added the Genesys Cloud CX - Open Messaging Handover Provider under a feature flag
- Improved by integrating Webchat v2.55 into the Demo Webchat
- Added support for receiving RingCentral Engage queue updates through the Lookup Node via Queue handover status
- Improved by enabling Text Cleaner to replace entire phrases rather than just individual words
Bug FixesΒΆ
- Fixed the issue where incorrect log entries were triggered during context import, creating the impression of importing non-object types
- Fixed the issue where context size was logged incorrectly, always logging 'undefined' as the size value
Cognigy InsightsΒΆ
Released August 22, 2023
Bug FixesΒΆ
- Fixed the issue where the forbidden character in an object key like dot
('.')
would cause MongoDB to throw an error while inserting analytics records - Fixed the issue where duplicate sessions existed in OData
- Fixed the issue where the LiveAgentEscalations OData feed returns an error in Excel
- Fixed the issue where the Session Detail panel crashed if profile information was missing
- Fixed the issue where bar charts were sorted in ascending order on the dashboards
Cognigy Live AgentΒΆ
Released August 22, 2023
FeaturesΒΆ
- Added the Priority option to the Conversation Actions section
Agent Assist WorkspaceΒΆ
Released August 22, 2023
FeaturesΒΆ
- Added Genesys Agent Assist Integration with the Bot Connector and Notification API
Bug FixesΒΆ
- Fixed the issue where not all the tiles were updating after the second user message in Agent Assist Workspace
Cognigy Voice GatewayΒΆ
Released August 22, 2023
FeaturesΒΆ
- Added the capability to record calls, store them in an AWS S3 bucket, and review call recordings directly in the Recent Calls section of the Voice Gateway Self Service Portal
- Added the capability to view a number of cached TTS prompts and clear them manually to force new storage
Bug FixesΒΆ
- Fixed the issue where custom data (tags) were transformed after making a POST to create a Call request for outgoing calls
- Fixed the issue where password requirements were displayed incorrectly
Webchat WidgetΒΆ
You can find the release notes for our Webchat Widget on Github as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.55.0.
InfrastructureΒΆ
The version compatibility matrix was updated for the following Cognigy products: