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4.58ΒΆ

Removal of Google Actions Endpoint

Due to the sunset of Google Conversational Actions on June 13, 2023, our Google Actions Endpoint will be removed in the near future. Consequently, the Endpoint will become unavailable.

Compatibility Matrix

We developed a version compatibility matrix for the Cognigy products. This matrix outlines the compatibility of Cognigy product versions with Cognigy infrastructure components, such as Kubernetes, MongoDB, and Redis.

4.58.1ΒΆ

Cognigy.AIΒΆ

Released August 30, 2023

Bug FixesΒΆ

  • Fixed the issue where scoring secondary locales would sometimes time out due to an incorrect NLU version
  • Fixed the issue where the local cache would not be cleaned up when an 8x8 Public JWK API call fails

Cognigy Live AgentΒΆ

Released September 7, 2023

Bug FixesΒΆ

  • Fixed the issue where the Helm Chart installation failed due to incorrect PostgreSQL values

4.58.0ΒΆ

Cognigy.AIΒΆ

Released August 22, 2023

ImprovementsΒΆ

Bug FixesΒΆ

  • Fixed the issue where incorrect log entries were triggered during context import, creating the impression of importing non-object types
  • Fixed the issue where context size was logged incorrectly, always logging 'undefined' as the size value

Cognigy InsightsΒΆ

Released August 22, 2023

Bug FixesΒΆ

  • Fixed the issue where the forbidden character in an object key like dot ('.') would cause MongoDB to throw an error while inserting analytics records
  • Fixed the issue where duplicate sessions existed in OData
  • Fixed the issue where the LiveAgentEscalations OData feed returns an error in Excel
  • Fixed the issue where the Session Detail panel crashed if profile information was missing
  • Fixed the issue where bar charts were sorted in ascending order on the dashboards

Cognigy Live AgentΒΆ

Released August 22, 2023

FeaturesΒΆ

Agent Assist WorkspaceΒΆ

Released August 22, 2023

FeaturesΒΆ

  • Added Genesys Agent Assist Integration with the Bot Connector and Notification API

Bug FixesΒΆ

  • Fixed the issue where not all the tiles were updating after the second user message in Agent Assist Workspace

Cognigy Voice GatewayΒΆ

Released August 22, 2023

FeaturesΒΆ

  • Added the capability to record calls, store them in an AWS S3 bucket, and review call recordings directly in the Recent Calls section of the Voice Gateway Self Service Portal
  • Added the capability to view a number of cached TTS prompts and clear them manually to force new storage

Bug FixesΒΆ

  • Fixed the issue where custom data (tags) were transformed after making a POST to create a Call request for outgoing calls
  • Fixed the issue where password requirements were displayed incorrectly

Webchat WidgetΒΆ

You can find the release notes for our Webchat Widget on Github as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.55.0.

InfrastructureΒΆ

The version compatibility matrix was updated for the following Cognigy products: