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4.46 - Happy National Be Heard Day 🔊🤝

Customer-centric communication made easy with Cognigy Conversational AI: Celebrating National Be Heard Day with our updates that help you connect with your customers in a way that builds trust and fosters loyalty!

4.46.1

Cognigy Live Agent

Released April 4th, 2023

Improvements

  • Improved performance by fixing spikes that occurred while querying user roles

4.46.0

Cognigy.AI

Released March 7th, 2023

Features

  • Added Yes/No Intents in Beta, allowing to detect Yes/No using a machine learning based Intent model. This feature is available to all Cognigy users

Improvements

  • Added an API for tracking analytics in the Code Node
  • Renamed the Complete Text Node to the GPT Prompt Node
  • Added an error notification in UI if the GPT Prompt Node fails
  • Changed the behavior of full-screen mode. Now the expanded code editor no longer spans the entire screen but only the browser window
  • Added the option to trust an Extension via UI
  • Improved by trusting the extension after the update if it is already trusted
  • Improved by rendering xApps submit payloads in the Live Follow session of the Interaction panel and Insights UI. To configure that, go to Set HTML xApp State or Set AdaptiveCard xApp state Nodes

Bugfixes

  • Fixed the issue where users were getting an error on login because organisationId was included in the URL
  • Fixed the issue where the amazon-login window did not close after successful login
  • Fixed the issue where extensions using the newest extension tools might fail installation
  • Fixed the issue where the reset password link was not working for users with Single Organization Access when organisationId is not correct
  • Fixed the issue where the LocaleId parameter was not included in the body request of the patch flow endpoint in the OpenAPI documentation
  • Changed the description on the 8x8 Endpoint card. The article was added: Platform Connect your Agent to 8x8 Platform → Connect your Agent to the 8x8 Platform.
  • Fixed the issue where sometimes context could be lost during a conversation
  • Fixed the issue where the positiveAnswer attribute would appear in input.nlu.intentMapperResults, even though it was not used. This attribute has now been removed from input.nlu.intentMapperResults
  • Fixed the issue where userId is getting lost from the messages in RCE and is displayed with the "Bot", instead of the "Bot", and user messages should appear distinct in the RCE agent chat window
  • Fixed the issue where the fullscreen mode for the JSON Code editor did not properly work for Lexicon data
  • Disabled the live logging when Cognigy gets an error for an invalid cursor value

Cognigy Insights

Released March 7th, 2023

Improvements

  • Added an error notification when the CSV report couldn't be downloaded
  • Rendered the masked data strings only when there is no other content to show in messages in Transcript Explorer and Message Explorer
  • Changed the naming of Conversation Details and Conversation Id to Session Details and Session Id in Conversation Details of Transcript Explorer

Bugfixes

  • Fixed the issue where goals were not shown in the Session details of the Transcript Explorer
  • Fixed the issue where WhatsApp media attachments didn't have a caption text
  • Fixed the issue where filtering by rating was crashing Message Explorer
  • Fixed the issue where the CSV report was unavailable to load due to the wrong API call
  • Fixed the issue where HTML was rendered as a plain string in the Transcript and Message Explorers messages
  • Fixed the issue where masked message data were rendering like an object with "\*" fields

Cognigy Live Agent

Released March 7th, 2023

Features

Improvements

  • Upgraded the OpenSSL version to fix security vulnerabilities

Bugfixes

  • Fixed the text from "Webchat Endpoint" to "LA Assist Bot Endpoint" in the Create new Assist Bot section to accurately reflect the endpoint being referenced
  • Fixed the issue where files uploaded through Webchat or WhatsApp were not displaying correctly in the conversation
  • Fixed the issue where the handover to Live Agent was failing when the Cognigy Session ID was longer than 44 characters

Cognigy Voice Gateway

Released March 7th, 2023

Features

  • Added the Nuance speech provider to the Voice Gateway web application and to Cognigy.AI voice nodes
  • Removed one second of a post-dial delay call from the Voice Gateway client. That allows answering calls faster

Improvements

  • Updated speech provider voice lists for VG and AudioCodes endpoints

Bugfixes

  • Fixed the Session Config node Barge-In feature where it only allows to barge in once
  • Fixed the behavior for the AudioCodes Call Recording Node when the Node performed pause/resume/stop operations without sending a payload

Webchat Widget

You can find the release notes for our Webchat Widget on GitHub as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.49.0.

Infrastructure

Cognigy.AI + Insights

Kubernetes version

In this release, Cognigy Helm Chart officially supports Kubernetes 1.24, which is the version most cloud providers offer for fully managed Kubernetes clusters.

Redis memory eviction policy

In this release, maxmemory and maxmemory-policy have been made configurable. The default value for maxmemory is 512mb, and maxmemory-policy is volatile-ttl.

Redis instances will restart during the upgrade, and the application might not be available for a few minutes.

Voice Gateway

In this release, we added support to use static public IP on the SBC-RTP nodes in a EKS cluster.

We have replaced the spec.values.sbc.ec2EipAllocator.eipGroupRole with spec.values.sbc.ec2EipAllocator.sipEipGroupRole. If you have defined the tags of EIP for voip_nodes in spec.values.sbc.ec2EipAllocator.eipGroupRole, then use the spec.values.sbc.ec2EipAllocator.sipEipGroupRole instead. We have also introduced a new var spec.values.sbc.ec2EipAllocator.rtpEipGroupRole.

For more information, read AWS EKS Cluster Setup on GitHub.