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4.39

Important announcement

With release v4.30.0 we have officially marked our kubernetes repository as deprecated. If you are an on-premise customer and you are running Cognigy.AI/Cognigy Insights yourself, please have a look at our Helm Chart which we have crafted for Cognigy.AI/Cognigy Insights! Our Kubernetes repository will still receive updates until 31st December 2022.

4.39.1

Cognigy.AI

Released November 18th, 2022

Bugfixes

  • Fixed a bug where service-session-state-manager would stop processing incoming requests if a database write failure was encountered during a bulk update operation. The error is now logged, but processing continues normally
  • Fixed a memory leak in service-ai that was related to incorrectly caching Flows in-memory
  • Prevent sending the entire conversation history to Cognigy Live Agent when entering a handover multiple times in a row

Cognigy Live Agent

Released November 18th, 2022

Bugfixes

  • Fixed a bug where the translations in the success message for updating agents inside an inbox was not displayed
  • Fixed a bug where previous conversations where not refreshed in realtime

4.39.0

Cognigy.AI

Released November 15th, 2022

Improvements

  • Improved by making image attachments sent from live agent downloadable
  • Improved by updating the Webchat Widget to version 2.43.0
  • Improved by enabling the Inject API for REST Endpoints
  • Improved by creating a new wizard for agent assist.
  • Improved by adding the feature to clone a flow and all its sub-resources
  • Improved by deleting the insights data during delete organization
  • Improved by adding Test Translation Configuration endpoint with a Test Connection button

Bugfixes

  • Fixed a bug where the layout in the interaction panel is broken when "show data" input toggle is enabled
  • Fixed security vulnerabilities in service-api by updating socket.io
  • Fixed a bug where Login shows a 'network error' when trying to log in with an invalid password
  • Fixed a bug where lexicon entries are not fetched with accept type application/hal+json
  • Fixed a bug where users could keep trying to log in just by changing their original IP
  • Fixed a bug where handovers with Live Agent would not show the messages from previous agents correctly.
  • Fixed a bug where a Cognigy script condition in a button inside a default reply would have no effect.
  • Fixed a bug where custom properties which were added to the input object are removed when moving between Flows using executeFlow Nodes
  • Fixed a bug where the intent level would not be defined when using an Execute Flow Node
  • Fixed a bug where the intent level would not be defined when using Attached Flows
  • Fixed a bug where introducing an Overwrite Analytics node to a flow would prevent sessions from being accessible through the odata endpoint
  • Fixed a bug where the "overwrite" setting of the intent upload feature would not completely replace existing intents and their settings
  • Fixed a bug where intent entrypoints would not work when using Attached Flows
  • Fixed a bug where some (Belgian) French number slots would not be recognized.
  • Fixed a bug where German money slots would sometimes be recognized as date slots.
  • Fixed a bug where German number slots would sometimes be recognized as date slots.
  • Fixed a bug where German date slots would sometimes be wrong or not recognized.
  • Fixed a bug where intents would not be predicted due to wrong data being forwarded to the runtime

Cognigy Insights

Released November 15th, 2022

Features

Selectable grain for detail view

This release of Cognigy Insights adds the ability to select a grain for detail views for some of our reports on the quantitive dashboards

Improvements

  • Adding a metric that shows if a service is connected to dependencies such as RabbitMQ & MongoDB
  • Adding ODATA Endpoint for New Live Agent Collections
  • Added a new screenshot and documentation for the analytics, insight's session and steps expiration values

Bugfixes

  • Fixed a bug where the Conversations line chart in detailed view was crashing on the "Today" time filter
  • Fixed a bug where a custom scrollbar didn't work
  • Fixed a bug with Insights / OData: 2.3 authentication failures
  • Fixed a bug with adding correct index on analytics collection to support update analytics records

Cognigy Live Agent

Released November 15th, 2022

Features

  • Add the supervisor dashboard graph and global inbox filtering in the overview dashboard

Improvements

  • Improved by adding a button to scroll down when you scroll up to the messages and avoids auto scrolling when new messages are comming
  • Improved by adding default alphabetical sorting for inboxes across live agent

Bugfixes

  • Fixed a bug where conversation filters were broken

Webchat Widget

You can find the release notes for our Webchat Widget on Github as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.43.0.