Integration with Contact Centers

The AI Copilot workspace is designed to work with any contact center. However, additional contact-center-specific configuration may be required.

Native Supported Contact Centers

Cognigy provides native integration with the following contact centers:

• Genesys Cloud
• Salesforce Service Cloud

More Information

• AI Copilot Workspace
• Getting started with AI Copilot
• AI Copilot Configuration
• AI Copilot Nodes
• AI Copilot Embedding
• AI Copilot for Voice
• AI Copilot for Chat