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Workplace by Facebook

Within our Cognigy.AI platform, you're able to connect your Cognigy resources to your Workplace channel by using our Workplace Endpoint integration.

Available on and dedicated environments

This Endpoint is currently not available in the Cognigy.AI Free Trial.

Generic Endpoint Settings

Find out about the generic endpoint settings available with this endpoint on the following pages:

Supports Inject & Notify

You can use the Inject & Notify functionality with this type of Endpoint.

Channel Specific Settings

The Workplace Settings dropdown menu is where Cognigy.AI needs to be provided with the credentials to connect with Workplace Bot deployment.

Workplace Recipient ID

This value is the Recipient ID, which is obtained from the page URL when a conversation with the workplace bot is taking place. This must be added after it has been installed to your workplace instance.


Use this button to trigger the installation process of the Cognigy.AI Bot to your workplace instance. A pop-up window will appear and redirect to the workplace bot setup menu.

Help Center

More detailed information on how to set up a Workplace by Facebook Endpoint can be found in our Help Center article here.

More Information