Quotas and Limits

This page contains default quotas and limitations that apply to new Cognigy.AI installations.

Changing values for managed Cognigy.AI environments

In case you want to request a change for your managed Cognigy.AI environment, submit a Support request using this template:

Hello Cognigy Support, 

I would like to raise the quota/limit “<Description>” to <x> value.  
We need this because <short explanation of your use case>. 

Best regards, 
Your Name 

Change requests can only be reviewed for Cognigy dedicated SaaS. If changes are made to Cognigy shared SaaS, the environment would affect all customers in functionality and performance.

Any deviations from the default values for our Trial and App environments are also stated in bold within the table below.

Description	Default value	Trial	App
Network
Rate limit	1000 requests per 5 minutes1
Waiting period before the user disconnected event is triggered	3 seconds2
Database and HTTP Node Calls
Maximum Database query result from DB Flow Nodes	500 kB
Maximum Input size	65 kB3		1.5 MB
Maximum Context size	65 kB3		1.5 MB
Maximum HTTP payload size for HTTP-Request Flow Node	65 kB
Maximum HTTP response size for HTTP-Request Flow Node	524 kB	2.6 MB	1.5 MB
HTTP-Request Flow Node timeout	8 s		15 s
Maximum JSON encoded payload size for requests to our RESTful API	60 kB
Minimum HTTP text body (used in CSV)	100 kB
Maximum text encoded (raw) payload size for request to our RESTful API (for example, used to upload CSV files)	2 MB
NLU
Maximum number of Example Sentences per Intent in Flows	200
Maximum total number of Example Sentences in Flows including Attached Flow Example Sentences	10,000	15,000
Maximum total number of Intents in Flows including Attached Flow Intents	2,500	10,000
Maximum time an Intent-Training task is allowed to run	10 m
Intent Trainer
Maximum file size for uploading Intent Trainer records	100 MB
Cognigy Functions
Maximum number of outbound HTTP requests in a single Cognigy Function instance	5
Maximum HTTP response size in Cognigy Functions	1 MB
Maximum time a Cognigy Function can run	15 m
Maximum time for how long data about Cognigy Function instances is stored	30 days
Maximum number of active/running Cognigy Functions per Organization	10
Maximum size of parameters object with which the function instance can be started	130 kB
Snapshots
Maximum size of a packaged Snapshot	256 MB
Maximum number of Snapshots per Agent	10
Lifetime of a downloadable Snapshot until you have to re-create the download	1 day
Packages
Maximum size of a Cognigy Package	256 MB
Playbooks
Maximum number of concurrent Playbook executions	10
Locales
Maximum number of Locales per Agent	10
Extensions
Extension actions	10
Maximum execution time for Flow Nodes from Extensions	20 s
Maximum size of an individual Extension package	128 MB
Maximum size for the File-System based cache for executing Extensions	512 MB
Maximum number of HTTP requests an Options Resolver can send	5
Maximum HTTP response size in an Options Resolver	1 MB
Maximum time an Options Resolver can run	5 s (max HTTP calls * 1 s)
Maximum message size for Untrusted Extensions	300 KB
Execution and Operations
Maximum number of times a Flow can execute the same Path for a single user message before “Infinite Loop protection” is triggered	4
Maximum number of undo/redo operations to be stored per user in the Flow Editor	5
Transformers
Maximum number of HTTP requests that can be sent from a Cognigy Transformer	1	2
Maximum amount of time a Cognigy Transformer can run before it will be stopped	5 s
SMTP Node
Maximum number of times the system retries to send an outbound Email	3
Maximum size of an Email attachment	10 MB
Code Node
Maximum code execution time	1 s
Maximum number of characters in the code editor	200K
Maximum API calls per Code Node	100

Retention of Records

Warning

Features such as OData and Insights rely on records you will find in the Data section below.

Note

If you have on-premises Cognigy.AI environment, you can set TTL values system-wide via the Config Map and/or organization-wide via Management UI.

Description	Default value
Logs
Maximum time until a Log-Line on the product's Log page will be removed	1 day
Sessions
Maximum time until relevant Flow-execution session information will be removed	30 days
Data
Maximum time until a Contact Profile which has not been read or modified will be removed	30 days
Maximum time until Conversation transcripts will be removed	30 days
Intent Trainer Records
Maximum time Intent Trainer records are stored in the database	10 days
Audit Events
Maximum time until audit events will be removed	30 days
xApp Session
Maximum time until an xApp Session will be expired	30 days
PCAP File in the Voice Gateway Self-Service Portal
Maximum time until a PCAP File will be removed	14 days

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1. The rate limit of 1000 requests per 5 minutes from a single IP address applies only to shared SaaS environments. ↩

2. If you have a dedicated SaaS or on-premises environment, you can change this limit. The SOCKET_ENDPOINT_DISCONNECT_GRACE_PERIOD variable lets you set a waiting period (in seconds) before marking a user as disconnected. This delay ensures temporary network issues or brief interruptions don't immediately trigger the user disconnected event. ↩

3. The limit for both the Input and Context objects can be configured for dedicated SaaS and on-premises installations using the MAX_MEMORY_OBJECT_SIZE variable. Be aware that increasing the object size could lead to performance issues. ↩↩