Display notifications of conversations which were auto-assigned to an agent.
Click on the notifications thumbnail on the bottom left-hand side of the screen above the profile setting thumbnail.
The window below will open with unread notifications.
Click on the View All The Notifications to see all the notifications.
You can customize the behaviour of notifications received. Here is a list of them:
- A new conversation is created
- A conversation assigned to you
- Your user is mentioned in a conversation
- A new message is created in an assigned conversation
More details can be found under Profile Settings