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Display notifications of conversations which were auto-assigned to an agent.

Click on the notifications thumbnail on the bottom left-hand side of the screen above the profile setting thumbnail.

Live Agent Notifications Thumbnail
Live Agent Notifications Thumbnail

The window below will open with unread notifications.

Live Agent Unread Notifications
Live Agent Unread Notifications

Click on the View All The Notifications to see all the notifications.

Live Agent all the Notifications
Live Agent Notifications

Notification Types

You can customize the behavior of notifications received. Here is a list of them:

  • A new conversation is created
  • A conversation assigned to you
  • Your user is mentioned in a conversation
  • A new message is created in an assigned conversation

More details can be found under Profile Settings