CALL_COMPLETED¶
The call was terminated by the AI Agent or by the user.
To test a payload with the CALL_COMPLETED
event, you can use an empty Flow.
Input: Start a call via the Interaction Panel by clicking > Start Call. The call will either automatically end when the AI Agent terminates the conversation due to inactivity, or you can end the call by clicking End Call.
Payload:
{
"payload": {
"call_sid": "c0855b01-4207-480b-xxxx-xxxxxxxxxxxx",
"direction": "inbound",
"from": "user-2U4yyrZ3sgBXYvX6yyxxxx",
"to": "123456789",
"call_id": "9adb52f3-5e1e-123c-xxxx-xxxxxxxxxxxx",
"sip_status": 200,
"sip_reason": "OK",
"call_status": "completed",
"account_sid": "28265983-502c-4ed7-xxxx-xxxxxxxxxxxx",
"trace_id": "ddd45512f6c5bf3ab8d14727d2a93739",
"application_sid": "822aff21-5879-403f-xxxx-xxxxxxxxxxxx",
"fs_sip_address": "10.1.193.xxx:xxxx",
"originating_sip_ip": "88.77.xx.xxx",
"call_termination_by": "bot",
"duration": 12,
"api_base_url": "voice-gateway-app.cognigy.ai/v1"
},
"event": "CALL_COMPLETED"
}