Cognigy Voice Gateway¶
Cognigy Voice Gateway is an AI-based solution to deploy voice AI Agents for automated phone conversations. It is integrated with the Cognigy.AI platform to connect voice AI Agents to your contact center. Voice Gateway is an add-on product to Cognigy.AI and cannot be used independently.
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About Voice Gateway
Start with our beginner's articles if you're new to Cognigy Voice Gateway or considering purchasing this product
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Build Voice Agents
Create voice agents using voice Nodes, verbs, and Endpoints
Voice Gateway Nodes
Voice Gateway Verbs
Voice Gateway Endpoint -
Configure Voice Calls
Utilize the Voice Gateway Self-Service Portal to configure call routing and connect this configuration to your voice agent
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Outbound Calls
Create and Manage Outbound Calls
Create Outbound Calls
Outbound Call Routing
Outbound Authentication -
Record and Monitor Call Data
Record and analyze call data to identify areas for improvement
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Call Failure Handling
Diagnose and resolve call issues
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Supported Providers
Use available SIP Trunk and speech providers, create a custom speech provider if needed
SIP Trunk Providers
Speech Providers
Create a Custom Speech Provider -
Administer
Create and administer users in the Voice Gateway Self-Service Portal
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References
For additional information, use the Voice Gateway references