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AI Copilot Embedding

AI Copilot is supported by all handover providers.

For example, to embed the workspace into Genesys, create a script in Genesys and add an iFrame to it. For other handover providers, additional configuration may be required.

To display the AI Copilot Workspace, add a value in the respective field:

  • For Chat Use Cases โ€” add the AI Copilot Embedding URL value, which can be found in the Endpoint under in the Copilot section.
  • For Voice Use Cases โ€” add the UUIValue value, which will be generated and forwarded via SIP headers during the transfer to the human agent.

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