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AI Copilot Embedding

AI Copilot is supported by all handover providers.


This information is currently specific to embedding the solution into Genesys Cloud CX. If you plan to embed it into other contact centers, additional information may be required.

To embed the workspace into Genesys, create a script in Genesys and add an iFrame to it.

To display the AI Copilot Workspace, add a value in the respective field:

  • For Chat Use Cases — add the AI Copilot Embedding URL value, which can be found in the Endpoint under in the Copilot section.
  • For Voice Use Cases — add the UUIValue value, which will be generated and forwarded via SIP headers during the transfer to the human agent.

More Information