AI Copilot Embedding¶
AI Copilot is supported by all handover providers.
For example, to embed the workspace into Genesys, create a script in Genesys and add an iFrame to it. For other handover providers, additional configuration may be required.
To display the AI Copilot Workspace, add a value in the respective field:
- For Chat Use Cases — add the AI Copilot Embedding URL value, which can be found in the Endpoint under in the Copilot section.
- For Voice Use Cases — add the UUIValue value, which will be generated and forwarded via SIP headers during the transfer to the human agent.