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4.87

Removal of Several LLM Versions by OpenAI, Azure OpenAI, and Anthropic

If you are using these models as custom models, switch to newer versions before the shutdown date.

  • Anthropic: claude-1.0, claude-1.1, claude-1.2, claude-1.3, claude-1.3-100k, claude-instant-1.0, claude-instant-1.1, claude-instant-1.1-100k, claude-instant-1.2 (removal date is November 6, 2024)
  • Azure OpenAI: gpt-35-turbo (version 1106) (removal date is no earlier than November 17, 2024)
  • OpenAI: gpt-4-vision-preview, gpt-4-1106-vision-preview (removal date is December 6, 2024)

Refer to the list of all upcoming removals on the Deprecations and Removals page.

4.87.1

Cognigy Live Agent

Released November 11th, 2024

Bug Fixes

  • Fixed the issue that allowed human agents to receive new conversations even when they had pending or snoozed ones exceeding the limit
  • Fixed the issue where resolved conversations were unassigned when a human agent was removed from the inbox
  • Fixed the issue where audio notifications failed to play

4.87.0

Cognigy.AI

Released October 15th, 2024

Improvements

  • Added support for the Enter and arrow keys in the Node Create Menu for faster Node creation

Bug Fixes

  • Fixed the issue where Playbook execution through an API call would not return the correct error when a mandatory field was missing from the request
  • Fixed the issue where running Playbooks from the Interaction Panel produced different assertion results compared to running them from the Playbook section
  • Fixed the issue where running tasks in parallel interfered with the Playbook steps
  • Fixed the issue where the chunk modification status did not update properly when metadata changes were made to multiple chunks
  • Fixed the issue where manually added Knowledge Chunks weren't included in Packages, causing a Package import error
  • Fixed the issue where the @ placeholders in the Search Extract Output Node were replaced only once per prompt
  • Fixed the issue in the Cognigy.AI OpenAPI documentation where the identity provider configuration and endpoints API required corrections in the expected payload

Cognigy Voice Gateway

Released October 15th, 2024

Features

  • Added the Flow Input Timeout feature to the Set Session Config Node. This feature can also be configured in the Set Activity Parameters and is designed to define actions if the AI Agent takes too long to process requests and doesn't reply to the caller
  • Added the AudioCodes Compatibility Mode section to the Voice Gateway Endpoint Settings. When the AudioCodes Compatibility Mode setting is enabled, the system treats Flows with AudioCodes Nodes as if they were Flows with Voice Gateway Nodes. This mode helps ensure that voice AI Agents operate smoothly without interruptions during the migration from AudioCodes to Cognigy Voice Gateway

Bug Fixes

  • Fixed the issue where the AudioCodes Compatibility Mode optional parameter was incorrectly set as a required parameter in the Voice Gateway Endpoint

Cognigy Webchat

Released October 15th, 2024

Improvements

  • Updated the Webchat v3 widget to 3.6.0
  • Added the AI Agent Notice option to the Webchat Behavior section in the Webchat v3 Endpoint. Users can now enable or disable the notice and provide custom text in the Endpoint Settings
  • Added Webchat v3 as the default option when creating a new Project or Endpoint

Cognigy Live Agent

Released October 15th, 2024

Features

Improvements

  • Added text persistence in the Reply section to ensure the text remains visible when the conversation is reassigned

Bug Fixes

  • Fixed the issue where the request file upload feature was not working for Webchat
  • Fixed the issue where an incorrect error message appeared when a human agent reached the limit of assigned conversations
  • Fixed the issue where conversations were not reassigned when an agent went offline and the account's maximum conversation limit was set
  • Fixed the issue where the Live Agent OpenAPI documentation route was blocked due to the content security policy

Cognigy Insights

Released October 15th, 2024

Improvements

  • Renamed Organisation Details to Admin Center in the User Menu in Insights

Infrastructure

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: