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4.63 - Happy Halloween ūü¶á

End of OpenSSL V1 support

Cognigy has ended support for OpenSSL version 1, as it has reached its end of life. This change results from our recent upgrade to Node.js version 18, which no longer supports OpenSSL version 1.

Removal of Twilio Autopilot Endpoint

Due to the sunset of Twilio Autopilot on August 25, 2023, our Twilio Autopilot Endpoint will be removed in the near future. Consequently, the Endpoint will become unavailable.

Cognigy NLU: from V1 to V2

Starting from release 4.60.0, we will only provide bug fixes for the old NLP services if they are critical. The old NLP services will be fully deprecated with release 4.64.0, at which point all on-premises customers should have migrated. After the 4.64.0 release, the old NLP services will no longer be available. To migrate to the new version, refer to the Cognigy NLU: from V1 to V2 guide.

4.63.2

Cognigy Live Agent

Released November 10th, 2023

Bugfixes

  • Fixed the issue where the conversation count was not instantly updating while assigning conversations

4.63.1

Cognigy Insights

Released November 16th, 2023

Bugfixes

  • Fixed the issue where goals would occasionally not be stored correctly in Analytics due to a race condition

Cognigy Live Agent

Released November 9th, 2023

Improvements

  • Improved¬†by¬†optimizing¬†several¬†database¬†queries¬†and¬†additional¬†caching¬†to¬†speed¬†up¬†queries

4.63.0

Cognigy.AI

Released November 2nd, 2023

Features

  • Added Source Tags to Knowledge Sources, which can be used to dynamically filter the search scope from the Search Extract Output Node.

Improvements

  • Added the Glossary Input ID field to the Endpoint settings for the DeepL Translate Pro provider
  • Added feedback in case LLM is not configured correctly within the Knowledge AI Wizard
  • Added the ability to select existing connections in the Connection Configuration section within the Knowledge AI wizard
  • Added support for the gpt3.5-turbo-instruct model by Microsoft Azure OpenAI and OpenAI
  • Added the Agent Assist Workspace link for the 8x8 handover provider
  • Added the Agent Assist Workspace link for the Genesys Cloud Open Messaging handover provider

Bugfixes

  • Fixed the issue where the localeId and mode parameters were omitted in the Import Intent API Post request
  • Fixed the issue where profile tokens are incorrectly displayed in the Node editor of the IF Node
  • Fixed the issue where it was not possible to save changes in the Voice Gateway channel intent default reply
  • Fixed the issue where it was not possible to update the description of a manual source type
  • Fixed the issue where the language model for the NL locale was incorrectly configured

Cognigy Insights

Released November 2nd, 2023

Improvements

  • Removed the Calls dashboard
  • Added the limit and sort filters to the detailed view of the Label Summary chart

Bugfixes

  • Fixed the issue where the Voice Gateway logo appeared for the AudioCodes channel in the Transcript Explorer

Cognigy Live Agent

Released November 2nd, 2023

Improvements

  • Improved by adding proper status codes for the Messages API
  • Added the capability to search for canned responses by shortcode or content, and allowed the use of multiple words for searching

Bugfixes

  • Enhanced API endpoint security for different roles

Cognigy Voice Gateway

Released November 2nd, 2023

Improvements

  • Permitted top-level FQDN as an outbound network address for SIP Gateways of a carrier in the Voice Gateway Self-Service Portal
  • Introduced a new Endpoint, Agent Assist Voice, which enables a voice-based experience with your Virtual Agents
  • Improved the Transfer Node type Dial with Agent Assist capabilities

Bugfixes

  • Fixed the issue where Account deletion was not working in the Voice Gateway Self-Service Portal

Infrastructure

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: