Set up Handover for Live AgentΒΆ
After configuring your Project Inbox for Live Agent, proceed to set up your Cognigy.AI Agent for Handover to Live Agent.
Configuring the Handover for Live Agent involves two steps:
After configuring your Project Inbox for Live Agent, proceed to set up your Cognigy.AI Agent for Handover to Live Agent.
Configuring the Handover for Live Agent involves two steps: