The Interaction Panel offers a robust interface for testing chat and voice AI Agents. You can run different tests and analyze how AI Agents respond. This approach allows you to evaluate the AI Agents' performance and change their communication and service skills.
The Interaction Panel provides the following features:
Three Testing Modes. Test your AI Agent across all Channels with the chat, voice call, and live follow modes to simulate real-world interactions.
Memory Inspection and Extraction. View and extract the data stored in the AI Agent's memory to analyze its behavior and State, as well as to identify potential areas for improvement.
Playbooks. Use Playbooks to save time by automating repetitive tasks and catching errors efficiently.
Flexible Configuration. Design custom test scenarios for in-depth analysis of your AI Agent's behavior.
To open the Interaction Panel, click in the upper-right corner. You can open the Interaction Panel from any page within your Project and set the Flow, Locale, and Snapshot you want to test. However, when opened from the Flow Editor, the Interaction Panel uses the current Flow configuration and allows you to follow the Flow execution in real time.
1. Project-Related Settings and Action Menu
UI Element
Type
Description
Snapshot
List
This setting is optional. If applicable, you can select the Snapshot of a Project to test your AI Agent.
Locale
List
Define the language your AI Agent should use for testing.
Flow
List
Select the Flow you want to test with the AI Agent.
Action menu
Use this menu to:
Reset Session — clear the chat history in the Interaction Panel.
Create Playbook — create a new Playbook for testing conversations. For more information, refer to Playbooks.
Create Playbook with Assertions — create a new Playbook with Assertions for in-depth testing.
Enable/Disable Debug Mode — toggle the Debug mode. Debug mode is enabled by default.
Allows you to select third-party NLU engines to use in the Interaction Panel. To install a new NLU engine in Cognigy.AI, go to Build > NLU Connectors and click + New NLU Connector. For more information on how to manage NLU connectors, refer to NLU Connectors. The default is the Cognigy NLU engine.
Text to Speech
Toggle
Allows the AI Agent vocalizes the responses using your browser's built-in Text-to-Speech (TTS) functionality.
Channel Selection
List
Select the Channels you want to display in the Interaction Panel, such as Webchat, Voice Gateway, Slack, and more. The Show all option is selected by default.
Displays the Data Input field below the standard text input field in the Interaction Panel, allowing you to enter JSON data with or without a text message. For example, {"firstName": "Max", "lastName": "Müller"}.
Render Markdown
Enables Markdown rendering for AI Agent text outputs. Supports basic formatting like italics, bold, links, and headers, as well as advanced features such as tables, footnotes, and nested lists. Formulas aren't supported. This parameter is disabled by default and matches the behavior of the Webchat v3 Render Markdown option.
Voice Call
Language
List
Select a language for the AI Agent. The supported languages depend on the configured voice provider. The Custom option lets you use a TTS language that isn't in the list. The format depends on the TTS Vendor, for example, de-DE, fr-FR, en-US.
Voice
List
Select a female or male speaker's voice. This setting applies to region-specific voices as well. The format depends on the TTS Vendor, for example, de-DE-ConradNeural.
Playbooks
Repeat
Toggle
Allows Playbook runs repeatedly until you explicitly stop it. This feature is helpful for testing use cases that need consistent behavior over many interactions.
Delay
Number
Set a waiting time between each Playbook Step execution in milliseconds (ms). The default value is 200 ms.
Advanced
Auto-Move Flow Editor
Toggle
Allows the Flow editor view to automatically:
Center on the last executed Node in the current Flow.
Open another Flow that is triggered during the Flow execution and centers on the triggered Node.
The setting is activated by default.
Auto-Switch Target Flow Selection
Toggle
Automatically switches between Flows in the Interaction Panel when another Flow is opened in the editor. The setting is disabled by default. Example: A project includes two Flows, Flow A and Flow B. The process starts according to Flow A and reaches a step that triggers Flow B. If this setting is activated, Flow B opens in the editor, and the Interaction Panel automatically switches to Flow B in its settings.
in the upper-right corner. You can open the Interaction Panel from any page within your Project and set the Flow, Locale, and Snapshot you want to test. However, when opened from the Flow Editor, the Interaction Panel uses the current Flow configuration and allows you to follow the Flow execution in real time.
