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Set up Live Agent for your Organization

To set up the Live Agent Account for your organization, follow these steps:

  1. Open the Cognigy.AI interface.
  2. In the upper-right corner, click the User Menu.
  3. Select the Organisation Details from the menu.
  4. Click Set up Live Agent.

When you set up Live Agent for your Organisation, you can create your Project Inbox for Live Agent.


If the Set up Live Agent button is disabled, it could be for the following reasons:

  • You do not have the Cognigy Live Agent feature enabled.
  • You do not have permissions to create a Live Agent account.
  • There is already a Live Agent account created for your organization.

Example 1

Cognigy Live Agent feature is not enabled.

Example 2

Live Agent Account is already set up for the Organisation.