Cognigy Live Agent¶
Cognigy Live Agent is a contact center solution that is designed to work exclusively with Cognigy.AI. It utilizes human agents to handle escalated conversations from AI Agents. The system automatically assigns human agents based on their expertise and availability, which helps businesses to optimize efficiency, scalability and deliver exceptional customer support.
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About Live Agent
Learn more about Live Agent features and set up Live Agent to your needs by creating your first inbox and adding agents to it
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Conversations
Conversation is a core component of Live Agent. Explore conversation's interface and start implementing conversation routing
Overview
Conversation Routing
Send Replies
Search and Filter -
Build Processes
Organize your human agents' work. Create inboxes, add agents, and group them into teams.
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Assistants
Use virtual assistants to support your human agents, enabling them to respond to user queries more accurately and efficiently
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Analytics Tools
Use to enhance and optimize human agent performance, maximizing productivity and efficiency
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Automation and Logs
Automate routine tasks and track user actions in Live Agent
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Administer
Manage your account settings and assign roles such as Agent, Supervisor, and Administrator to different users based on their responsibilities and access level
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User Profile and Notifications
Live Agent users can manage their profile settings and configure notifications based on their preferences.
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On-Premises Installation
Refer to the instructions if you want to install Live Agent on your servers