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Live Agent: Version Compatibility Matrix

This matrix outlines the compatibility of Cognigy Live Agent versions with Cognigy infrastructure components, such as Kubernetes, MongoDB, and Redis.

This comprehensive matrix is a resource that empowers users to make informed decisions regarding system integrations and upgrades. It ensures a smooth and successful deployment of Cognigy products within an on-premises environment.

Live Agent /
Infra component
Kubernetes PostgreSQL Redis Helm
4.88 1.22-1.31 15.1 7.02 3.9 or higher
4.87 1.22-1.31 15.1 7.02 3.9 or higher
4.86 1.22-1.31 15.1 7.02 3.9 or higher
4.85 1.22-1.31 15.1 7.02 3.9 or higher
4.84 1.22-1.31 15.1 7.02 3.9 or higher
4.83 1.22-1.30 15.1 7.02 3.9 or higher
4.82 1.22-1.30 15.1 7.02 3.9 or higher
4.81 1.22-1.30 15.1 7.02 3.9 or higher
4.80 1.22-1.30 15.1 7.02 3.9 or higher
4.79 1.22-1.29 15.1 7.02 3.9 or higher
4.78 1.22-1.28 15.1 7.02 3.9 or higher
4.77 1.22-1.28 15.1 7.02 3.9 or higher
4.76 1.22-1.28 15.1 7.02 3.9 or higher
4.75 1.22-1.28 15.1 7.02 3.9 or higher
4.74 1.22-1.28 15.1 7.02 3.9 or higher
4.73 1.22-1.27 15.1 7.02 3.9 or higher
4.72 1.22-1.27 15.1 7.02 3.9 or higher
4.71 1.22-1.27 15.1 7.02 3.9 or higher
4.70 1.22-1.27 15.1 7.02 3.9 or higher
4.69 1.22-1.27 15.1 7.02 3.9 or higher
4.68 1.22-1.27 15.1 7.02 3.9 or higher
4.67 1.22-1.27 15.1 7.02 3.9 or higher
4.66 1.22-1.27 15.1 7.02 3.9 or higher
4.65 1.19-1.26 15.1 7.02 3.9 or higher
4.64 1.19-1.26 15.1 7.02 3.9 or higher
4.63 1.19-1.26 15.1 7.02 3.9 or higher
4.62 1.19-1.26 15.1 7.02 3.9 or higher
4.61 1.19-1.26 15.1 7.02 3.9 or higher
4.60 1.19-1.26 15.1 7.02 3.9 or higher
4.59 1.19-1.26 15.1 7.02 3.9 or higher
4.58 1.19-1.26 15.1 7.02 3.9 or higher
4.57 1.19-1.26 15.1 7.02 3.9 or higher
4.56 1.19-1.26 15.1 7.02 3.9 or higher
4.55 1.19-1.26 15.1 7.02 3.9 or higher
4.54 1.19-1.25 15.1 7.02 3.9 or higher
4.53 1.19-1.25 15.1 7.01 3.8 or higher
4.52 1.19-1.25 15.1 7.01 3.8 or higher
4.51 1.19-1.25 15.1 7.01 3.8 or higher
4.50 1.19-1.24 15.1 7.01 3.8 or higher
4.49 1.19-1.24 15.1 7.01 3.8 or higher
4.48 1.19-1.24 15.1 7.01 3.8 or higher
4.47 1.19-1.24 15.1 7.01 3.8 or higher
4.46 1.19-1.24 15.1 7.01 3.8 or higher

More Information

Version Compatibility Matrix:


  1. Stand-alone deployment. 

  2. Both stand-alone and High Availability (HA) with Sentinel deployments.