4.74¶
Update Required for Endpoints: Socket.IO and Webchat
Starting from Cognigy.AI v4.75.0, clients using the Socket.IO and Webchat Endpoints must include userId
, sessionId
, and URLToken
in the connection parameters. This functionality is automatically handled in @cognigy/socket-client
, beginning with v4.5.3, and in WebchatWidget v2.36.0. Ensure that you upgrade if you are using earlier versions.
Cognigy Journeys Removal
In version 4.77, we will remove Cognigy Journeys entirely from the Cognigy.AI product.
Migration from Weaviate to Quadrant
In version 4.75, we will remove Weaviate as a vector database. If you have a Cognigy on-premises installation and are utilizing the Knowledge AI features, switch to Qdrant before upgrading to version 4.75.0. For a smooth migration, follow the provided guide.
4.74.3¶
Cognigy Insights¶
Released April 24th, 2024
Bugfixes¶
- Implemented internal logging to monitor important security-related actions within the OData Endpoint
4.74.2¶
Infrastructure¶
Cognigy Voice Gateway¶
- Added the
FEATURE_ENABLE_HANDOVER_SETTINGS_FOR_VG2
environment variable to control visibility of Handover settings in the Voice Gateway Endpoint. It is enabled by default.
4.74.1¶
Cognigy.AI¶
Released April 19th, 2024
Bugfixes¶
- Fixed the issue that caused an exception when using the
Skip if the result is already in Context of a Slot Filler
toggle
Cognigy Live Agent¶
Released April 23rd, 2024
- Fixed the issue where the activity message shows the wrong assignee based on availability
4.74.0¶
Cognigy.AI¶
Released April 16th, 2024
Improvements¶
- Improved user experience for creating LLMs and also enabled custom models for the LLM providers
- Added support for
text-embedding-3-large
, which can be hosted on either OpenAI or Microsoft Azure. Now, you can utilize these embeddings for NLU training and scoring - Enhanced by redesigning the Salesforce conversation polling for better stability
- Expanded the German localization in the product
- Made the API version field required for Azure OpenAI when creating models
- Improved by maintaining the connection open when the conversation disconnects for Genesys Cloud Guest Chat
Bugfixes¶
- Fixed the issue where the updated chunk metadata value was not being displayed until the page was refreshed
- Fixed the issue by updating the regular expression to handle cases where a user enters a US Social Security Number (SSN) with more than 9 digits
- Fixed the issue of inconsistent handover and associated problems caused by the enabled internal cache
- Fixed the issue where users could create text intent records with empty strings
- Fixed the issue where the Genesys Cloud Chat handover would fail, causing a service restart due to an uncontrolled exception while creating messages with an empty body
Cognigy Insights¶
Released April 16th, 2024
Bugfixes¶
- Fixed the issue where OData was returning numbers instead of strings in the LiveAgentEscalations collection
Cognigy Live Agent¶
Released April 16th, 2024
Improvements¶
- Added performance improvements to conversations and calculations for the Reports
- Improved Live Agent performance in high-load scenarios by reducing WebSocket traffic
Bugfixes¶
- Fixed the issue where the Supervisor Overview Report always showed 0 conversations in the Created or Queued statuses
- Fixed the issue that caused the account's auto-resolve setting to display an activity message for resolved conversations multiple times. This behavior occurred specifically under a high load
Cognigy Voice Gateway¶
Released April 16th, 2024
Bugfixes¶
- Disabled the
pre cache audio
feature due to potential issues it may cause - Fixed the issue where users with the Service Provider role could create and delete resources of another Service Provider. Now, users with the Service Provider role can only create and delete resources within their own project in the Voice Gateway Self-Service Portal
Infrastructure¶
Cognigy Voice Gateway¶
- Changed the default value of
.Values.featureServer.preCacheAudio
tofalse
Version Compatibility Matrix¶
The version compatibility matrix was updated for the following Cognigy products: