Cognigy AI Copilot

Cognigy AI Copilot offers a variety of advanced features that empower agents to provide faster and more accurate customer support. The workspace is fully customizable with widgets that display the most relevant information for any chat and voice use case. When embedded into your contact center's agent desktop, it enhances the overall efficiency of your contact center.

• About AI Copilot

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  Explore AI Copilot capabilities and create your first AI Copilot workspace

  Overview
  Getting Started

• Build AI Copilot

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  Build your Copilot with ease using powerful AI Copilot Nodes and plug-and-play widgets

  AI Copilot Nodes
  Plug-and-Play Widgets

• Select a Use Case

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  Select the use case AI Copilot will handle

  AI Copilot for Chat
  AI Copilot for Voice

• Connect to Contact Centers

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  Configure the connection to the contact center

  Integration
  Configuration
  Embedding

• Supported Browsers

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  Review the list of supported browsers for AI Copilot

  Reference

• Architecture

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  Examine the components used by the AI Copilot application

  Architecture