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4.70

DNS Name Change Required

With the 4.71 release, DNS names for AI Copilot will change. If you have an on-premises installation, refer to the migration guide.

Warning

In release 4.69.0, the order property of the chunks in the topK search result is deprecated when utilizing the Search Extract Output Node.

Removal of text-davinci-003 by OpenAI

Due to the sunset of the text-davinci-003 model by OpenAI on January 4, 2024, this model will no longer be available in Cognigy.AI.

4.70.0

Cognigy.AI

Released February 20th, 2024

Improvements

  • Added the Custom URL field to Aleph Alpha LLM configuration
  • Made package uploads more user-friendly by keeping extracted content when navigating during the upload process
  • Improved the LLM Prompt Node by adding JSON Mode, detailed results storage, stream copy storage, seed parameters, and custom options
  • Improved by forwarding custom attributes, including queue, languages, skills, and manually defined attributes, into the Genesys inbound message flow. This data can be retrieved by using the Get Participant Data action in the Genesys flow design
  • Added Deepgram as a Text-to-Speech (TTS) provider

Bugfixes

  • Fixed the issue where the intent quality indicator would display This intent has some overlap with Intent 'null'
  • Fixed the issue where Flow deletion was failing due to a transaction error
  • Fixed the agent assist flow and the agent assist bot name to align with the new name Copilot
  • Fixed the issue with double submission and inconsistent template-changing behavior in xApps
  • Fixed the issue where Voice Gateway incorrectly assigned the user ID when placing outbound calls
  • Fixed the issue where the selected voice in the TTS settings of an old Set Session Config Node was missing
  • Fixed the issue where selecting Execute Flow as an Action in the Call Events setup of the Voice Gateway Endpoint did not require Flow selection, leading to execution issues

Cognigy Insights

Released February 20th, 2024

Features

Improvements

  • Enhanced by opening the Cognigy product in a new tab rather than the current one
  • Changed the shadow style of the Agent selector
  • Redesigned the Transcript Explorer
  • Renamed the Sessions Count tile to Total Sessions
  • Changed the naming of the explorers section in the sidebar from Explorer to Explorers

Bugfixes

  • Fixed the issue where Power BI would show an error when a Cognigy Flow contained an empty Say Node

Cognigy Live Agent

Released February 20th, 2024

Improvements

  • Removed the Live Agent onboarding screen that was previously used for creating accounts

Bugfixes

  • Fixed the issue where a user accessing Live Agent with a URL from a different Cognigy.AI organization URL was not able to log in using the right account
  • Fixed the issue where a file uploaded via Cognigy Webchat could not be deleted
  • Fixed the issue where certain text elements within the resolve action dropdown were not translated correctly

Cognigy Voice Gateway

Released February 20th, 2024

Improvements

  • Added Deepgram as a Text-to-Speech (TTS) provider

Infrastructure

Cognigy Voice Gateway

  • Added new argument to drachtio container in the sbc-sip StatefulSet and DaemonSet to reject REGISTER without sip-realm. It can be controlled via .Values.drachtio.rejectRegisterWithNoRealm, by default, it is enabled.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: