Service OverviewΒΆ
Service Nodes are used to:
- Serve as connectors to APIs and databases. They assist in tasks such as accessing your user database to enhance the customization of your Flow.
- Help to operate Flows that include handover logic.
-
The Add Transcript Steps Node adds a step for one of the conversation actors to simulate an input or output.
-
The Check Agent Availability Node checks and reports the availability of agents with specific skills, or suggest an alternative response.
-
The Close Handover Node closes the handover conversation on the handover provider side and returns the user to the AI Agent.
-
The Get Transcript Node lets you receive a real-time conversation transcript and store the result in the Input or Context object.
-
The GPT Conversation Node processes and comprehends natural language input from users to generate contextually appropriate responses.
-
With the Handover to Agent Node, AI Agents can hand transfer conversations to human agents in contact centers.
-
The HTTP Request Node executes HTTP requests to other interfaces (APIs).
-
With the LLM Prompt Node, you can use prompts with different LLMs to generate structured content for AI Agent responses.
-
A built-in MongoDB connector that you can use directly in the Flow. Includes different operations for MongoDB.
-
A built-in Microsoft SQL connector that you can use directly in the Flow. Includes different operations for Microsoft SQL.
-
The Set Handover Inactivity Node detects and handles user inactivity, freeing up capacity for the human agent team.
-
Use the Trigger Function Node to execute a Function.