Service Overview

Service Nodes are used to:

• Serve as connectors to APIs and databases. They assist in tasks such as accessing your user database to enhance the customization of your Flow.
• Help to operate Flows that include handover logic.

You can use the following Service Nodes:

• Check Agent Availability
• Close Handover
• GPT Conversation
• Handover to Agent
• HTTP Request
• LLM Prompt
• MongoDB:
  • Update Many
  • Find One
  • Insert
  • Remove
  • Find
  • Update One
  • MongoDB Aggregate
• MS SQL:
  • Run Transaction
  • Run SQL Query
  • Run StoredProcedure
• Set Handover Inactivity
• Trigger Function