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Service Overview

Service Nodes are used to:

  • Serve as connectors to APIs and databases. They assist in tasks such as accessing your user database to enhance the customization of your Flow.
  • Help to operate Flows that include handover logic.

  • Add Transcript Steps

    The Add Transcript Steps Node adds a step for one of the conversation actors to simulate an input or output.

  • Check Agent Availability

    The Check Agent Availability Node checks and reports the availability of agents with specific skills, or suggest an alternative response.

  • Close Handover

    The Close Handover Node closes the handover conversation on the handover provider side and returns the user to the AI Agent.

  • Get Transcript

    The Get Transcript Node lets you receive a real-time conversation transcript and store the result in the Input or Context object.

  • GPT Conversation

    The GPT Conversation Node processes and comprehends natural language input from users to generate contextually appropriate responses.

  • Handover to Agent

    With the Handover to Agent Node, AI Agents can hand transfer conversations to human agents in contact centers.

  • HTTP Request

    The HTTP Request Node executes HTTP requests to other interfaces (APIs).

  • LLM Prompt

    With the LLM Prompt Node, you can use prompts with different LLMs to generate structured content for AI Agent responses.

  • MongoDB Nodes

    A built-in MongoDB connector that you can use directly in the Flow. Includes different operations for MongoDB.

  • Microsoft SQL Nodes

    A built-in Microsoft SQL connector that you can use directly in the Flow. Includes different operations for Microsoft SQL.

  • Set Handover Inactivity

    The Set Handover Inactivity Node detects and handles user inactivity, freeing up capacity for the human agent team.

  • Trigger Function

    Use the Trigger Function Node to execute a Function.