Service Overview¶
Service Nodes are used to:
- Serve as connectors to APIs and databases. They assist in tasks such as accessing your user database to enhance the customization of your Flow.
- Help to operate Flows that include handover logic.
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The Add Transcript Steps Node adds a step for one of the conversation actors to simulate an input or output.
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The Check Agent Availability Node checks and reports the availability of agents with specific skills, or suggest an alternative response.
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The Close Handover Node closes the handover conversation on the handover provider side and returns the user to the AI Agent.
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The Get Transcript Node lets you receive a real-time conversation transcript and store the result in the Input or Context object.
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The GPT Conversation Node processes and comprehends natural language input from users to generate contextually appropriate responses.
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With the Handover to Agent Node, AI Agents can hand transfer conversations to human agents in contact centers.
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The HTTP Request Node executes HTTP requests to other interfaces (APIs).
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This Node lets you use prompts with different LLMs to generate structured content for AI Agent responses, and adds support for tools, image recognition, and conversation transcripts.
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With the LLM Prompt (legacy) Node, you can use prompts with different LLMs to generate structured content for AI Agent responses.
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A built-in MongoDB connector that you can use directly in the Flow. Includes different operations for MongoDB.
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A built-in Microsoft SQL connector that you can use directly in the Flow. Includes different operations for Microsoft SQL.
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The Set Handover Inactivity Node detects and handles user inactivity, freeing up capacity for the human agent team.
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Use the Trigger Function Node to execute a Function.