4.94¶
Required Update to 4.94 for On-Prem Customers
On-premises customers must add the TMP_USE_LEGACY_NODE_DATA_VALIDATION: "true"
environment variable to the Cognigy.AI
values.yaml
when updating to version 4.94.
Upcoming Feature Deprecations and Removals
- AudioCodes Nodes and Generic Voice Nodes will be deprecated with the release of Cognigy.AI 4.96, on March 4, 2025. After this date, you won't be able to create these types of Nodes, but you can still edit or clone existing ones. Flows with these Nodes continue to work after the deprecation date.
- On February 15, 2024, Google deprecated Gemini 1.0 Pro. The shutdown date for this model is April 9, 2025. Google recommends migrating to Gemini 1.5 Pro and Gemini 1.5 Flash before April 9, 2025. We strongly recommend carrying out this migration since Gemini 1.0 Pro support will be removed from future Cognigy.AI versions.
- On April 29, 2025, we will discard
say
verbs withempty text content
affecting the following Voice Gateway Nodes:
Refer to the list of all upcoming removals on the Deprecations and Removals page.
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4.94.1¶
Cognigy Voice Gateway¶
Released February 14, 2025
Bug Fixes¶
- Fixed the issue where a call duration metric was recorded even before the call finished, causing the
TypeError: Value is not a valid number: undefined
error. This issue didn't affect actual calls but polluted the monitoring stack - Fixed the issue where the tracked call sessions in
feature-server
were not cleaned up properly, resulting in incorrect metrics
4.94.0¶
Cognigy.AI¶
Released February 4, 2025
Improvements¶
- Changed log sorting to be based on
_id
instead oftimestamp
- Fixed the error related to GE-ge localization when using the Voice Gateway Endpoint
- Enhanced the form validation in Manage > Settings by expanding collapsed sections where required input is missing
- Added validation to the UI for the AI Agent name field
- Added support for using triggers, workflows, and web services data actions to detect when a Genesys Open Messaging conversation has ended. This mode needs to be enabled with a feature flag, and the necessary resources on the Genesys side must be created to trigger the actions
- Changed the logic to detect handover ending on Genesys Open Messaging in a more reliable way by using different notification API topics
- Provided the updated link to documentation on how to embed Webchat v3
Bug Fixes¶
- Fixed the issue where the
items
type wasn't added in the graphical editor when using a tool parameter of thearray
type - Fixed the issue where a backend schema validation didn't work properly for all the Node fields
- Fixed the issue where user impersonation in Management UI didn't work
Cognigy Voice Gateway¶
Released February 4, 2025
Improvements¶
- Removed
REGISTER_ALL_SBC
insbc-inbound
. Now, improvedhostports
is always applied
Bug Fixes¶
- Fixed the issue for re-INVITE with no Session Description Protocol (SDP) (late media) where, in a private network, the public IP address was used in the SDP instead of the internal IP address
- Fixed the issue in
feature-server
where empty Say Nodes resulted in the call being terminated - Fixed the issue where the fallback transfer of an application was not working for calls initiated via the API
Cognigy Webchat¶
Released February 4, 2025
Improvements¶
- Released Webchat v3.11.0
- Provided the updated link to documentation on how to embed Webchat v3
Cognigy Live Agent¶
Released February 4, 2025
Bug Fixes¶
- Fixed the issue where using bulk actions to assign conversations didn't clear the conversation input
- Fixed the issue where pasting files in the Reply section didn't work
Cognigy Insights¶
Released February 4, 2025
Improvements¶
- Renamed Insights dashboards to Insights reports to improve clarity and consistency in terminology. The new term highlights their distinction from interactive dashboards and aligns with industry standards
- Renamed Contact ID to User ID to synchronize naming conventions across Cognigy products
- Renamed the Active Contacts chart to Active Sessions. This change reflects the focus on active conversations as the key indicator
Bug Fixes¶
- Fixed the issue where pasting files in the Reply section didn't work
Infrastructure¶
Cognigy Voice Gateway¶
- Renamed
rtpEngine.image
fromdocker-rtpengine
tovg-rtpengine
- Updated
vg-rtpengine
from0.1.11
to the same upstream version11.5.1.24
Version Compatibility Matrix¶
The version compatibility matrix was updated for the following Cognigy products: