Overview¶
Handover Providers are connectors between Cognigy.AI and Contact Centers. Conversations are passed between Cognigy.AI and a Handover Service using the Agent to Handover Node.
Cognigy Handover Provider¶
The Cognigy Live Agent Endpoints is specific to the Cognigy.AI platform.
Third-party Handover Providers¶
The following Handover Providers allow integrations with third-party products: