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Handover Providers are connectors between Cognigy.AI and Contact Centers. Conversations are passed between Cognigy.AI and a Handover Service using the Agent to Handover Node.

Cognigy Handover Provider

The Cognigy Live Agent Endpoints is specific to the Cognigy.AI platform.

Third-party Handover Providers

The following Handover Providers allow integrations with third-party products:

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