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Release Notes
cognigy/documentation
AI
AI
👋 Overview
👋 Overview
What's Cognigy.AI?
Cognigy's AI Workforce
Key Features
Getting Started
Getting Started
Build Your Digital AI Agent in Minutes
Build Your Voice AI Agent in Minutes
Glossary
🛠️ Build
🛠️ Build
Chat and Voice AI Agents
Projects
Flows
Nodes
Nodes
Overview
Node Search
Node Reference
Node Reference
Overview
Basic
Basic
Basic Nodes
Say
Question
Optional Question
Send Text
Code
Code
Code
Action
Modules
Channel Output
AI Default Channel Formats
Analytics data
Logic
Logic
Logic Nodes
Add To Context
Execute Flow
Go To
If
Interval
Lookup
Once
Remove From Context
Reset State
Set State
Stop and Return
Switch Locale
Sleep
Think
Wait for Input
Voice
Voice
Voice Nodes
Generic Voice Nodes
Generic Voice Nodes
Generic Voice Nodes
Barge In - Config
Continuous ASR - Config
DTMF Collect - Config
Hang Up
Mute Speech Input
Play URL
Send Metadata
Session Speech Parameters - Config
Transfer
User Input Timeout - Config
Voice Gateway
Voice Gateway
Voice Gateway Nodes
Call Recording
DTMF
Hang Up
Mute Speech Input
Parameter Details
Play
Send Metadata
Set Session Config
Transfer
AudioCodes
AudioCodes
AudioCodes Nodes
Call Recording
Hang Up
Play URL
Send Meta Data
Send Message
Set Session Parameters
Transfer
Analytics
Analytics
Analytics Nodes
Activate Profile
Blind Mode
Complete Goal
Deactivate Profile
Delete Profile
Merge Profile
Overwrite Analytics
Request Rating
Set Rating
Update Profile
Service
Service
Service Nodes
Check Agent Availability
Close Handover
GPT Conversation
Handover to Agent
HTTP Request
LLM Prompt
Mongo DB
MS SQL
Set Handover Inactivity
Trigger Function
NLU
NLU
NLU Nodes
Add Lexicon Keyphrase
Clean Text
Copy Slots to Context
Disable Slot Fillers
Enable Slot Fillers
Execute Cognigy NLU
Fuzzy Search
Match Pattern
Regex Slot Filler
Data
Data
Data Nodes
Datepicker
Send SMTP Email
Email Notification
AI Copilot
AI Copilot
AI Copilot Nodes
Copilot: Adaptive Card Tile
Copilot: HTML Tile
Copilot: IFrame Tile
Copilot: Identity Tile
Copilot: Knowledge Tile
Copilot: Next Action Tile
Copilot: Sentiment Tile
Copilot: Set Grid
Copilot: Transcript Tile
xApps
xApps
xApp Nodes
xApp: Init Session
xApp: Get Session PIN
xApp: Show Adaptive Card
xApp: Show HTML
Other Nodes
Other Nodes
Other Nodes
Knowledge Search
LLM Entity Extract
Log Message
Search Extract Output
Set Translation
CognigyScript
Tokens
Translation and Localization
Translation and Localization
Auto-Translation
Real-Time Translation
Localization
Connections
Extensions
Packages
Functions
✨ Empower
✨ Empower
Natural Language Understanding
Natural Language Understanding
Overview
Intents
Intents
Machine learning Intents
Annotations
Intent Conditions
Intent Analyzer
Intent Hierarchy
Intent Mapping Priority
Intent Upload and Download Formats
Reject Intents
Rule Intents
Trigger Intent
Yes/No Intents (Beta)
Slots and Lexicons
Slots and Lexicons
Lexicons
Slots
Any Slots
Slot Fillers
Text Cleaner
External NLU
External NLU
External NLU
No NLU
NLU Connectors
Intent Recognition with External Embedding Model
LLM-Based Intent Reranking
NLU Transformers
NLU Attachments
NLU Attachments
Attached Flow
Attached Lexicon
Attachments
Other
Other
Language Support
NLU Warnings
Large Language Models
Generative AI
Knowledge AI
Knowledge AI
Overview
Activate Knowledge AI
Text Formats
Text Formats
Cognigy Text Format
PDF
Web Page
Text Extraction
Text Extraction
Overview
Text Extraction with the Basic Parser
Text Extraction with the Advanced Parser
Text Extraction with Azure AI Document Intelligence
Migration from Weaviate to Qdrant: Distance Value Change
🧪 Test and Debug
🧪 Test and Debug
Interaction Panel
Interaction Panel
Interaction Panel
Context
Input
Profile
State
Demo Webchat
Logs
Playbooks
Voice Preview
🚀 Deploy
🚀 Deploy
Endpoints
Endpoints
Overview
Data Protection and Analytics
Session Management
Handover Settings
Real-Time Translation Settings
File Storage
Content Conversion
Testing Mode for Endpoints
Inject & Notify
Transformers
Transformers
Overview
Input Transformer
Output Transformer
Execution Finished Transformer
Notify Transformer
Inject Transformer
Endpoint Reference
Endpoint Reference
Overview
8x8
Amazon Alexa
Amazon Lex
AudioCodes
Avaya CPaaS
Azure Bot Services
Bandwidth
Dialogflow
Facebook (Meta) Messenger
Genesys
Intercom
LINE Messenger
Microsoft Teams
REST
RingCentral Engage
Socket.io
Slack
Sunshine Conversations
Twilio
Userlike
Voice Copilot
Cognigy Voice Gateway
Webchat
Webhook
WhatsApp
Workplace by Facebook (Meta)
Snapshots
🤖 Train
🤖 Train
Intent Trainer
📊 Analyze
📊 Analyze
Overview
Collecting Data
Collecting Data
Overview
User and Session Identification
Insights
OData
Call Tracing
Contact Profiles
☎️ Escalate
☎️ Escalate
Handovers
Handover Reference
Handover Reference
Overview
Cognigy Live Agent
Chatwoot
RingCentral Engage
Salesforce Service Cloud
Genesys Cloud Guest Chat
Genesys Cloud Open Messaging
8x8
Handover Features
Handover Features
User Inactivity Detection and Handling
AI Copilot
⚙️ Administer
⚙️ Administer
User Menu
User Menu
Overview
My Profile
Hotkeys
Access Management
Access Management
Organizations and Users
Organizations and Users
Admin Center
Access Control
Project and Members
Project and Members
Project Settings
Members
Management UI
Quotas and Limits
Audit Events
Billing
👩💻 Developer Reference
👩💻 Developer Reference
API and CLI
Client Libraries
Extension Framework
🖥️ Install, Configure, and Migrate
🖥️ Install, Configure, and Migrate
Overview
Browser Requirements
Architecture
On-Premises
On-Premises
Overview
Version Compatibility Matrix
Prerequisites
Pre-installation Checklist
Installation Process
Reset Initial Credentials
Backups
Upgrade and Migration Guides
Upgrade and Migration Guides
Upgrade and Migration Guides
MongoDB: Single to Multi Replica
Kustomize to Helm
Amazon EFC Provisioner to EFC CSI
Azure File Provisioner to Azure CSI
Cognigy NLU: V1 to V2
Redis: Single Replica to Redis HA Migration
Weaviate Upgrade to v1.22.5
Weaviate to Qdrant
SaaS
SaaS
IP Ranges Shared Environments
Single Sign-On (SSO)
Single Sign-On (SSO)
Cognigy.AI Sign-in and Sign-out
Single Sign-on using SAML 2.0
Single Sign-on using OpenID Connect
Voice Gateway
Voice Gateway
👋 Overview
👋 Overview
What's Voice Gateway?
Getting Started
Voice Gateway Technical Capabilities
Glossary
🛠️ Self-Service Portal
🛠️ Self-Service Portal
Overview
Users
Accounts
Applications
Recent Calls
Alerts
Carriers
Speech Services
Speech Services
Speech Services
Streaming
Phone Numbers
Outbound Call Routing
📞 Outbound Calls
📞 Outbound Calls
Create Outbound Calls
📚 References
📚 References
Voice Gateway Verbs
Voice Gateway Verbs
Voice Gateway Verbs
Answering Machine Detection (AMD)
Config
Dial
Dub
DTMF
Gather
Hangup
Listen
Play
Say
SIP:refer
SIP:request
Transcribe
Voice Gateway Events
Voice Gateway Events
Overview
ANSWERING_MACHINE_DETECTION
CALL_CREATED
CALL_COMPLETED
CALL_FAILED
CALL_RECONNECTED
RECOGNIZED_DTMF
RECOGNIZED_SPEECH
TRANSFER_DIAL_ERROR
TRANSFER_DIAL_SUCCESS
TRANSFER_REFER_ERROR
TRANSFER_REFER_SUCCESS
USER_BUSY
USER_INPUT_TIMEOUT
NO_ANSWER
SIP Response Codes
TTS and STT Vendors
SIP Trunk Providers
🖥️ On-Premises Installation
🖥️ On-Premises Installation
Overview
Browser Requirements
Version Compatibility Matrix
Installation Process
Webchat
Webchat
👋 Overview
👋 Overview
What's Webchat?
Getting Started
🆕 Webchat v3 (Beta)
🆕 Webchat v3 (Beta)
Overview
Supported Browsers
Key Features
Endpoint Configuration
Endpoint Configuration
Overview
Collecting Metadata
Embedding
💬 Webchat v2
💬 Webchat v2
Overview
Supported Browsers
Key Features
Endpoint Configuration
Embedding
🗂️ Miscellaneous
🗂️ Miscellaneous
Migration from v2 to v3
Webchat Plugins
Demo Webchat
Release Notes
xApps
xApps
👋 Overview
👋 Overview
What's xApp?
Use Cases
🛠️ Build an xApp
🛠️ Build an xApp
Overview
Build your First xApp
Build an xApp with Multiple Channels
Build a Standalone xApp
Advanced: Build a Custom xApp Node
xApp Overlay
🛡️ xApp Security
🛡️ xApp Security
Secure xApps from XSS
🗂️ Miscellaneous
🗂️ Miscellaneous
Architecture
xApp Tokens
xApp Flow API
Supported Browsers and Channels
AI Copilot
AI Copilot
👋 Overview
👋 Overview
What's AI Copilot?
Getting Started
🔗 Integrate, Configure, and Embed
🔗 Integrate, Configure, and Embed
Integration with Contact Centers
Configuration
Plug-and-Play Widgets
Embedding
💬 Chat AI Copilot
💬 Chat AI Copilot
AI Copilot for Chat
🗣️ Voice AI Copilot
🗣️ Voice AI Copilot
AI Copilot for Voice
AI Copilot for Voice: Transfer Node
🖥️ On-Premises Installation
🖥️ On-Premises Installation
Overview
Browser Requirements
Architecture
Version Compatibility Matrix
Prerequisites
Installation Process
Upgrade and Migration Guides
Upgrade and Migration Guides
Upgrade and Migration Guides
Migration Guide: Agent Assist to Cognigy.AI Helm Chart
Migration Guide: DNS Name Change
Live Agent
Live Agent
👋 Overview
👋 Overview
What's Live Agent?
Getting Started
Getting Started
Getting Started with Live Agent
Organization Setup
Inbox Setup
Handover Setup
Handover Setup
Overview
Endpoint Setup
Flow Setup
Add Agents and Admins
Add Another Inbox
Glossary
💬 Conversations
💬 Conversations
Overview
Conversation Assignment
Conversation Queue
Conversation Routing
Conversation Routing
Overview
Manual Mode
Automatic Mode
Send Replies
Search and Filter Conversations
Other Operations
🤖 Assistants
🤖 Assistants
Overview
AI Copilot Whisper
AI Copilot
AI Copilot Bot
📊 Analytics Tools
📊 Analytics Tools
Reports
Reports
Overview
Supervisor Report
Administrator Reports
Administrator Reports
Overview
Conversations
Agents
Labels
Inboxes
Teams
Live Agent OData Endpoint
🛠️ Settings
🛠️ Settings
Overview
Agents
Teams
Inboxes
Labels
Skills
Automation Rules
Canned Responses
Attachments
Audit Logs
Account Settings
🔐 Access Management
🔐 Access Management
Roles
📨 User Profile and Notifications
📨 User Profile and Notifications
Notifications
Profile Settings
🖥️ On-Premises Installation
🖥️ On-Premises Installation
Browser Requirements
Version Compatibility Matrix
Deployment
Deployment
Architecture
Prerequisites
Installation using Helm
Cognigy Live Agent OAuth
Helm Values
Helm Values
Helm Values
Database
Redis
Storage
SMTP
Email Templates
Installation Updates
Upgrade and Migration Guides
Upgrade and Migration Guides
Overview
Migration guide for Helm dependencies in Live Agent 4.44
Migration guide for Redis Sentinel in Live Agent 4.53
🗂️ Miscellaneous
🗂️ Miscellaneous
Questions and Answers
Insights
Insights
👋 Overview
👋 Overview
What's Insights?
Glossary
📊 Dashboards
📊 Dashboards
Overview
Engagement
NLU Performance
Live Agent (Beta)
🔭 Explorers
🔭 Explorers
Step Explorer
Transcript Explorer
Message Explorer
🔍 Filter and Sort
🔍 Filter and Sort
Global Filters
🗓️ Time Zone and TTL
🗓️ Time Zone and TTL
Time Zone
Data Expiration
⬇️ Download Reports
⬇️ Download Reports
Download Reports in CSV
Support
Support
Technical Support
Release Notes
Release Notes
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4.80
4.79
4.78
4.77
4.76
4.75
4.74
4.73
4.72
4.71
4.70
4.69
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4.67
4.66
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4.41
4.40
4.39
4.38
4.37
4.36
4.35
4.34
4.33
4.32
4.31
4.30
Earlier versions
Earlier versions
Cognigy.AI
Cognigy Insights
Cognigy Live Agent
Webchat Release Notes
¶
Find the Webchat release notes on
GitHub
and central
Release Notes
page.
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