Voice Gateway Self-Service Portal

The Cognigy Voice Gateway Self-Service Portal is a web-based interface that allows users to manage their accounts, settings, and preferences for Cognigy Voice Gateway.

The Web App has the following entities:

• Users
• Accounts
• Applications
• Recent Calls
• Alerts
• Carriers
• Speech
• Phone Numbers
• Outbound Call Routing

How to start

If you use the Cognigy Voice Gateway Self-Service Portal for the first time, ensure that you have completed the steps in the Getting Started guide. Once you have completed the guide, proceed with the following steps:

1. Identify the user scope you have or add a new user. The operations that you can perform in Voice Gateway are based on your user scope, such as Admin, Service Provider, or Account.
2. Create an account or use an existing one.
3. Create an application or use an existing one.
4. Add a new carrier or use an existing one.
5. Add a phone number or use an existing one.
6. Add speech provider credentials or use existing ones.

Additionally, you can:

• Check recent calls and view all information about the call.
• Check alerts if something went wrong with call configuration.
• Configure outbound call routing.