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Time Zone

Insights can present time-based data according to a user's time zone.


In OData feed time is always in UTC format. You should take this into account if you compare it with Insights.

Changing the preferred Time Zone

Insights uses your device's time zone by default, but you can change this preference in My Profile on the Cognigy.AI side. This flexibility is useful in two scenarios:

  • When you travel frequently and your device's time zone updates automatically based on your location.
  • When you manage multinational AI Agents with users located across the globe. To change your time zone preferences:

  • Click on the user icon in the top-right corner.

  • Select My Profile.
  • Choose preferred time zone in the Select Time zone input.


Custom time zone preferences are stored inside the browser storage, means you need to select custom time zone preference again if you change the device and/or the browser.