Overview¶
The Overview Dashboard gives you a quick summary of how customers are interacting with your AI Agent.
The summary of key metrics is represented in the following charts:
All charts display data based on the global filter settings you've selected.
Indicators¶
Active Contacts¶
Indicates the total number of currently active user sessions in the last 15 minutes. This widget updates in a regular interval of 30 seconds.
Total Sessions¶
Indicates the total number of sessions.
Understood Messages¶
Indicates the percentage of understood messages occurred during conversations.
Positive Ratings¶
Indicates the total number of Positive Ratings given as feedback by the end user.
Source table:
| Sessions | Positive Rating | Negative Rating | Rated Sessions |
| ----------- | --------------- | --------------- | -------------- |
| session-123 | 1 | 0 | 1 |
| session-456 | 0 | 1 | 1 |
| session-789 | 0 | 0 | 0 |
| session-abc | 1 | 0 | 1 |
| session-def | 1 | 0 | 1 |
| ---------------------------------------------------------------- |
| TOTAL | 3 | 1 | 4 |
Result: 3
Ring charts¶
Sessions by Channel¶
Indicates the total number of conversations displayed in a pie chart based on the channels used.
Source table:
| Sessions | Channel | Conversations | Percentage |
| ----------- | --------------- | --------------- | -------------- |
| session-123 | Demo Webchat | 14 | 46.67 |
| session-456 | Voice Gateway | 12 | 40 |
| session-789 | Interaction Panel| 3 | 10 |
| session-abc | Webchat | 1 | 3.33 |
| ----------------------------------------------------------------- |
| TOTAL | | 30 | 100 |
Bar charts¶
Top Intents¶
Indicates the top-rated number of used intents, displayed in a horizontal bar chart. The chart showcases the top-rated number of intents used, with a maximum of 6 intents shown in the summary view and 25 in the detailed view. Whenever an intent is matched, it is recorded in the analytics data. The data is then grouped by the matched intent and sorted in descending order.
Source table:
| Intent | Total number |
| ----------------- | ------------- |
| Flight discounts | 12 |
| Book a flight | 5 |
| Change a flight | 5 |
| Additional fee | 4 |
| Reject a flight | 3 |
| Transfer flights | 3 |
Result:
Users by Locale¶
Indicates time-related recognized conversations depending on different locales given in percentages.
Source table:
| Date | Conversations | Locales | Percentage |
| -----------| --------------- | --------------- | --------------- |
| 2023-08-27 | 0 | - | - |
| 2023-08-28 | 1 | "en-US" | 100 |
| 2023-08-29 | 4 | "en-US" | 100 |
| 2023-08-30 | 27 | "en-US" | 100 |
| 2023-08-31 | 1 | "en-US" | 100 |
| 2023-09-01 | 1 | "en-US" | 100 |
| 2023-09-02 | 0 | - | - |
Top Goals¶
Indicates the top-rated number of goals reached.
By clicking 
,
you can select Go to Step Explorer,
which leads you to the Step Explorer in Insights.
Source table:
| Sessions | Goals |
| ----------- | ---------------------- |
| session-123 | Goal A, Goal B, Goal D |
| session-456 | Goal B, Goal C, Goal E |
| session-789 | Goal A, Goal B, Goal E |
| session-abc | Goal A |
| session-def | Goal, Goal A |
| session-ghi | Goal, Goal A |
Top Slots¶
Similar to Top Goals and Top Intents, this chart displays top-rated number of slots displayed in a bar chart.
Source table:
| Slot | Number |
| ----------- | ----------- |
| DATE | 2 |
| NUMBER | 1 |
Result:
Understood / Misunderstood Messages¶
Displays the number of understood messages and misunderstood messages in percentages over a period of time.
A message is counted as understood if it has triggered an intent, a slot is matched, or it is marked as understood via the Code Node or Overwrite Analytics Node.
A message is not counted as understood
if it is marked as Don't count in the Overwrite Analytics Node
or sent during an active handover
without configuring AI Copilot Whisper Flow.
By clicking ,
you can select the Go to Intent Trainer,
which will take you to the application in Cognigy.AI for improving your Flow.
Source table:
| Date | understood | misunderstood | Percentages |
| -----------| ------------ | --------------- | --------------- |
| 2023-08-27 | 0 | 0 | 0 |
| 2023-08-28 | 1 | 0 | 100/0 |
| 2023-08-29 | 12 | 10 | 55/45 |
| 2023-08-30 | 31 | 18 | 63/37 |
| 2023-08-31 | 7 | 1 | 87.5/12.5 |
| 2023-09-01 | 2 | 0 | 100/0 |
| 2023-09-02 | 0 | - | - |
Number of Inputs¶
Displays the number of inputs displayed over a period of time.
Source table:
| Date | Inputs |
| -----------| ------------ |
| 2023-08-27 | 0 |
| 2023-08-28 | 1 |
| 2023-08-29 | 23 |
| 2023-08-30 | 72 |
| 2023-08-31 | 8 |
| 2023-09-01 | 3 |
| 2023-09-02 | 0 |
Line charts¶
Sessions¶
Displays the number of sessions on a timescale.
Source table:
| Date | Sessions |
| -----------| ------------ |
| 2023-08-27 | 0 |
| 2023-08-28 | 1 |
| 2023-08-29 | 4 |
| 2023-08-30 | 30 |
| 2023-08-31 | 6 |
| 2023-09-01 | 1 |
| 2023-09-02 | 0 |
Result:
Unique Contacts¶
Displays the number of unique users (userid) over a selected time frame. If a user has multiple sessions in a single day, they are counted as one unique contact for that day.
Source table:
| Date | Contacts |
| --------- | -------- |
| 1/16/2023 | 1 |
| 1/17/2023 | 8 |
| 1/18/2023 | 15 |
| 1/19/2023 | 6 |
| 1/20/2023 | 18 |
Result:
Download Report¶
To download a report as a CSV file for the chart,
click 
in the upper-right corner of the chart.
To create a report file, refer to the Download Report article.