4.53¶
Removal of Google Actions Endpoint
Due to the sunset of Google Conversational Actions on June 13, 2023, our Google Actions Endpoint will be removed in the near future. Consequently, the Endpoint will become unavailable.
Migration to MongoDB 5
Starting with v4.48, Cognigy.AI and Cognigy Insights fully support MongoDB 5. From our first release in July, we will no longer support MongoDB 4.4 and earlier versions.
Kubernetes support
Starting with v4.52, Cognigy.AI, Cognigy Insights, and Cognigy Live Agent support Kubernetes v1.25.
4.53.2¶
Cognigy.AI¶
Released June 30th, 2023
Bug Fixes¶
- Fixed the issue where an old version of the context could sometimes be loaded during a session
4.53.1¶
Cognigy.AI¶
Released June 22nd, 2023
Bug Fixes¶
- Fixed the issue where Rule Intents would not work for data-only messages
- Fixed the issue where Yes/No Intents would not work for data-only messages
- Fixed the issue where
uniqueIntentId
anduniqueIntentFlowId
should not becomeNull
when the Intent is triggered via the Trigger Intent action
4.53.0¶
Cognigy.AI¶
Released June 14th, 2023
Features¶
- Added the Inactivity Detection and Handling feature. This feature detects end-user inactivity during handovers, enabling auto-closing, automated responses, and triggering actions
Improvements¶
- Added support for Anthropic's LLMs, including
claude
andclaude-instant
- Added the capability to test an LLM connection
- Added the warning indicator when no model configured for Generative AI use cases
- Updated German translations in the Cognigy UI
- Improved the Microsoft Azure OpenAI Connection type in the LLM settings
- Improved by updating demo webchat to v2.54.0
- Added the Mask IP Address toggle to the Data Protection Endpoint editor settings. This setting is available for most of the Endpoints
Bug Fixes¶
- Fixed the issue where during the chat on IP, after invalidating a
sessionId
, messages from old/invalid sessions were still shown - Fixed the issue where sorting buttons resets fallback text in the Node editor
- Fixed the issue where a new user could not log in to the second organization using SSO
- Fixed the issue where attachments from Webchat are not rendered properly in the transcript tile
- Fixed the issue where handover didn't happen when the Genesys field was empty
- Fixed the issue where the Agent Assist Transcript tile was not rendering the attachments sent by the agent
- Fixed the issue where the Agent Assist Transcript tile was not rendering messages sent from Messenger, Line, Slack, and Azure Bot Endpoints
Cognigy Insights¶
Released June 14th, 2023
Improvements¶
- Added the German translations for new features in the Insights UI
Bug Fixes¶
- Fixed the issue in the Transcript Explorer where the flow switch wouldn't correctly display in Expert mode
Cognigy Live Agent¶
Released June 14th, 2023
Features¶
- Added the ability to create scoped canned responses at the personal, team, and global levels
Improvements¶
- Improved by saving team names with the initial formatting
- Improved by allowing conversations to be unassigned from busy agents. To change this behavior, use the Assign conversation to a busy agent setting
- Added support for working with Sentry using the new environment variable
SENTRY_DSN
Bug Fixes¶
- Fixed the issue where messages of a closed conversation provoked calling the webhook
- Fixed the issue where new messages appeared in the resolved conversation
- Fixed issue with an arrow-up key in the agent list during private note mentioning, where it moved the cursor instead of allowing list navigation. The expected behavior is consistent with arrow-down
- Fixed the issue where unassigned conversations were being assigned to human agents when switching to online mode, even if the maximum limit for conversations was not defined in the Account Settings
Agent Assist Workspace¶
Released June 14th, 2023
Improvements¶
- Fixed the anchor links in the HTML tiles that were leading to blank pages
Bug Fixes¶
- Fixed the issue where multiple attachments were rendered incorrectly in the transcript tiles
- Fixed the issue where the
config.grid.gap
property in the Agent Assist config would not be applied
Cognigy Voice Gateway¶
Released June 14th, 2023
Features¶
- Added the Call Tracing feature to the Recent calls section in the Self-Service Portal
Webchat Widget¶
You can find the release notes for our Webchat Widget on GitHub as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.54.0.
Infrastructure¶
Live Agent¶
- The Redis Sentinel support has been added. For more information, please refer to the Migration guide for setting up Redis Sentinel in Live Agent article.
Voice Gateway¶
- The
ENVIRONMENT
environment variable has been added to all deployments that contain Sentry Tracer. - The
spec.values.global.cognigyVgVersion
property has been removed from the values.yaml file. - The
COGNIGY_AI_VERSION
now directly depends on thespec.charts.version
parameter.