4.53ΒΆ
Removal of Google Actions Endpoint
Due to the sunset of Google Conversational Actions on June 13, 2023, our Google Actions Endpoint will be removed in the near future. Consequently, the Endpoint will become unavailable.
Migration to MongoDB 5
Starting with v4.48, Cognigy.AI and Cognigy Insights fully support MongoDB 5. From our first release in July, we will no longer support MongoDB 4.4 and earlier versions.
Kubernetes support
Starting with v4.52, Cognigy.AI, Cognigy Insights, and Cognigy Live Agent support Kubernetes v1.25.
4.53.2ΒΆ
Cognigy.AIΒΆ
Released June 30, 2023
Bug FixesΒΆ
- Fixed the issue where an old version of the context could sometimes be loaded during a session
4.53.1ΒΆ
Cognigy.AIΒΆ
Released June 22, 2023
Bug FixesΒΆ
- Fixed the issue where Intent Rules would not work for data-only messages
- Fixed the issue where Yes/No Intents would not work for data-only messages
- Fixed the issue where
uniqueIntentId
anduniqueIntentFlowId
should not becomeNull
when the Intent is triggered via the Trigger Intent action
4.53.0ΒΆ
Cognigy.AIΒΆ
Released June 14, 2023
FeaturesΒΆ
- Added the Inactivity Detection and Handling feature. This feature detects end-user inactivity during handovers, enabling auto-closing, automated responses, and triggering actions
ImprovementsΒΆ
- Added support for Anthropic's LLMs, including
claude
andclaude-instant
- Added the capability to test an LLM connection
- Added the warning indicator when no model configured for Generative AI use cases
- Updated German translations in the Cognigy UI
- Improved the Microsoft Azure OpenAI Connection type in the LLM settings
- Improved by updating demo webchat to v2.54.0
- Added the Mask IP Address toggle to the Data Protection Endpoint editor settings. This setting is available for most of the Endpoints
Bug FixesΒΆ
- Fixed the issue where during the chat on IP, after invalidating a
sessionId
, messages from old/invalid sessions were still shown - Fixed the issue where sorting buttons resets fallback text in the Node editor
- Fixed the issue where a new user could not log in to the second organization using SSO
- Fixed the issue where attachments from Webchat are not rendered properly in the transcript tile
- Fixed the issue where handover didn't happen when the Genesys field was empty
- Fixed the issue where the Agent Assist Transcript tile was not rendering the attachments sent by the agent
- Fixed the issue where the Agent Assist Transcript tile was not rendering messages sent from Messenger, Line, Slack, and Azure Bot Endpoints
Cognigy InsightsΒΆ
Released June 14, 2023
ImprovementsΒΆ
- Added the German translations for new features in the Insights UI
Bug FixesΒΆ
- Fixed the issue in the Transcript Explorer where the flow switch wouldn't correctly display in Expert mode
Cognigy Live AgentΒΆ
Released June 14, 2023
FeaturesΒΆ
- Added the ability to create scoped canned responses at the personal, team, and global levels
ImprovementsΒΆ
- Improved by saving team names with the initial formatting
- Improved by allowing conversations to be unassigned from busy agents. To change this behavior, use the Assign conversation to a busy agent setting
- Added support for working with Sentry using the new environment variable
SENTRY_DSN
Bug FixesΒΆ
- Fixed the issue where messages of a closed conversation provoked calling the webhook
- Fixed the issue where new messages appeared in the resolved conversation
- Fixed issue with an arrow-up key in the agent list during private note mentioning, where it moved the cursor instead of allowing list navigation. The expected behavior is consistent with arrow-down
- Fixed the issue where unassigned conversations were being assigned to human agents when switching to online mode, even if the maximum limit for conversations was not defined in the Account Settings
Agent Assist WorkspaceΒΆ
Released June 14, 2023
ImprovementsΒΆ
- Fixed the anchor links in the HTML tiles that were leading to blank pages
Bug FixesΒΆ
- Fixed the issue where multiple attachments were rendered incorrectly in the transcript tiles
- Fixed the issue where the
config.grid.gap
property in the Agent Assist config would not be applied
Cognigy Voice GatewayΒΆ
Released June 14, 2023
FeaturesΒΆ
- Added the Call Tracing feature to the Recent calls section in the Self-Service Portal
Webchat WidgetΒΆ
You can find the release notes for our Webchat Widget on GitHub as usual. The latest release of our Webchat Widget at the time of releasing all other Cognigy products is v2.54.0.
InfrastructureΒΆ
Live AgentΒΆ
- The Redis Sentinel support has been added. For more information, please refer to the Migration guide for setting up Redis Sentinel in Live Agent article.
Voice GatewayΒΆ
- The
ENVIRONMENT
environment variable has been added to all deployments that contain Sentry Tracer. - The
spec.values.global.cognigyVgVersion
property has been removed from the values.yaml file. - The
COGNIGY_AI_VERSION
now directly depends on thespec.charts.version
parameter.