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4.59

Removal of Google Actions Endpoint

Due to the sunset of Google Conversational Actions on June 13, 2023, our Google Actions Endpoint will be removed in the near future. Consequently, the Endpoint will become unavailable.

Compatibility Matrix

We developed a version compatibility matrix for the Cognigy products. This matrix outlines the compatibility of Cognigy product versions with Cognigy infrastructure components, such as Kubernetes, MongoDB, and Redis.

4.59.1

Cognigy Insights

Released September 14th, 2023

Bugfixes

  • Fixed the data deletion and expiration logic for Live Agent and Voice Gateway data

Cognigy Live Agent

Released September 7th, 2023

Bugfixes

  • Fixed the issue where the Helm Chart installation failed due to incorrect PostgreSQL values

4.59.0

Cognigy.AI

Released September 5th, 2023

Features

  • Added the Knowledge AI feature to the Trial environment. Knowledge AI can be used to enhance Natural Language Processing (NLP) and Conversational AI. The primary goal of Knowledge AI is to enable these systems to access and comprehend a vast amount of information from different formats, such as documents, articles, manuals, FAQs, and more.

Improvements

  • Improved by marking the text-davinci-003 model as legacy
  • Improved by displaying file type-specific Knowledge Source icons and by implementing a call to action browse button to upload knowledge sources
  • Improved by rerouting the ABS Endpoint legacy tenant applications to MSAL access scope authentication logic
  • Improved by adding support for receiving Ring Central Engage queue updates through the Look up Node with the Queue handover status

Bugfixes

  • Fixed the issue of the Agent Wizard's first step being displayed incorrectly on small devices
  • Fixed the issue where the import of packages with LLMs caused an error on ReadingAgentSettings
  • Fixed the issue where the last changed date is not updated for chunks
  • Fixed the issue where subsequent chunk orders are not updated correctly after deleting a chunk
  • Fixed the issue where translation keys are displayed in profile snippets and Contact Profiles
  • Fixed the issue where the metadata error message is still visible after metadata reset in chunk editor
  • Fixed the issue where the horizontal scrollbar of metadata preview was not working in chunk editor

Cognigy Insights

Released September 5th, 2023

Improvements

  • Added the STEP_EXPLORER_PAGINATION_LIMIT environment variable to tune Step Explorer performance
  • Added the data deletion and expiration logic for Live Agent and Voice Gateway data

Bugfixes

  • Fixed the issue where filters cause an error in Transcript and Message explorers
  • Fixed the issue that the server response did not contain the label or the referenceId of the Step
  • Fixed the issue where the Step and Goal filters have multiple entries for the same item in the option list

Cognigy Live Agent

Released September 5th, 2023

Features

Bugfixes

  • Fixed the issue where the default error message was shown out of context
  • Fixed the issue where the Avatar image was not being deleted correctly
  • Fixed the issue where the notification pagination was not working
  • Fixed the issue where notifications still showed when the conversations were deleted

Infrastructure

The version compatibility matrix was updated for the following Cognigy products: