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Cognigy Voice Gateway is an AI-based solution to deploy virtual voice agents for automated phone conversations. It is seamlessly integrated with the Cognigy.AI platform and allows you to connect your virtual agent to your contact center.

Voice Gateway provides users with voice-based services, such as phone calls, voice assistants, and smart speakers. Also, Voice Gateway can perform various functions, such as speech recognition, natural language understanding, dialogue management, text-to-speech and speech-to-text conversion.

Voice Gateway is installed in addition to the main product Cognigy.AI and cannot be used independently. If you want to use Voice Gateway, contact Cognigy technical support to get access.

Voice Gateway Overview