4.91¶

Deprecation of Understood Messages

With this release, the Understood Messages concept and its logic in the NLU Performance and Intent Trainer will be deprecated. The shutdown date is June 2025. Use the Goals and Tasks concepts to evaluate whether your AI Agent understood a particular phrase.

Refer to the list of all upcoming removals on the Deprecations and Removals page.

4.91.0¶

Cognigy.AI¶

Released December 10th, 2024

Features¶

Agentic AI Beta is publicly available for all users. To manage a new generation of your AI Agent Workforce, Cognigy.AI introduces the AI Agent Management interface. Agentic AI represents a new generation of autonomous, goal-oriented AI Agents designed to boost operational efficiency, enhance customer satisfaction, and drive superior enterprise outcomes
Added the capability to enforce login with Single Sign-on (SSO), enhancing security and simplifying access management

Improvements¶

Added on-the-fly resizing for uploaded images
Updated the Project Creation page. You can now select the type of project to create: Agentic AI or Intent-driven AI
Removed the restriction on the maximum number of buttons for the Text with Buttons output type in Say Nodes

Bug Fixes¶

Fixed the issue related to the Triton LABS encoder by updating the embedding package
Fixed the issue where execution stops after encountering null from the output transformer, and 0 was not being sent as the text to the user in Webchat v2 and v3
Fixed the issue where handoverEscalations analytics were not updated correctly
Fixed the issue where disabling the Enable Call Event: Call in Progress generic setting did not hide the section for configuring the handler
Fixed the issue where the Blind Mode Node was incorrectly applied during the processing of the previous message
Fixed the issue where the LLM provided by Google Gemini returned the entire response at once, even when it was configured to stream the output
Fixed the issue of overlapping records in the Intent Trainer

Cognigy Voice Gateway¶

Released December 10th, 2024

Improvements¶

Added the capability of setting User Input Timeout, Flow Input Timeout, Recognizer, Synthesizer, DTMF, Barge-In, and Continuous ASR with CognigyScript in the additional session parameters
Added the da-DK-Standard-F and da-DK-Standard-G voices when using Google Speech Services for Text to Speech
Added the capability to skip fallback speech providers with speech provider failover by setting the skipFallbackSpeechProviders=true flag during configuration. You can enable the speech provider failover in the Voice Gateway Endpoint Settings

Bug Fixes¶

Fixed the issue where fallback transfer calls by dial or refer would not hang up if the call failed
Fixed the issue where disabling the Enable Call Event: Call in Progress setting did not hide the Call Event Action: Call in Progress section for configuring the handler
Fixed the issue where application data was missing when creating an outbound call. This issue led to the wrong selection of speech credentials
Fixed the issue where the private SIP address was not available in the from header when private networking was enabled for that CIDR
Fixed the issue where the DNS resolving for private networking was not working

Webchat¶

Released December 10th, 2024

Improvements¶

Improved the UI of Webchat v3 by displaying uploaded images as previews in the chat
Updated Webchat v3 and its Demo Webchat to v3.8.1

xApps¶

Released December 10th, 2024

Improvements¶

Improved the content structure of messages sent from xApps in the conversation chat within Cognigy Live Agent to enhance readability for human agents

Cognigy Live Agent¶

Released December 10th, 2024

Bug Fixes¶

Fixed the issue with invalid Project IDs in the Inbox Settings. Previously, you could enter an invalid Project ID in the Inbox Settings and no errors would be raised. Now, a validation step does not allow entering invalid an invalid Project ID
Fixed the issue where the validation of custom sound URLs was not working correctly

Cognigy Insights¶

Released December 10th, 2024

Bug Fixes¶

Fixed the issue where the Gallery output type is not displayed in the Transcript Explorer

Infrastructure¶

Cognigy.AI: Runtime and IDE File Shares¶

To deploy the Agentic AI feature, file shares named runtime and ide are required. The procedure for deploying file shares on Amazon Elastic Kubernetes Service (EKS) and Azure Kubernetes Service (AKS) is explained below.

Amazon Elastic Kubernetes Service (EKS)¶

Create runtime and ide Amazon Elastic File System (EFS).

Add the following code to the Cognigy.AI values.yaml file:

storageClass:
  aws:
    efs:
      ide:
        enabled: true
        fileSystemId: "<ide_efs_id>"
      runtime:
        enabled: true
        fileSystemId: "<runtime_efs_id>"

## PVC for new nfs
##
persistentVolumeClaim:
  enabled: true
  runtime:
    enabled: true
  ide:
    enabled: true

Azure Kubernetes Service (AKS)¶

Add the following code to the Cognigy.AI values.yaml file:

storageClass:
  azure:
    file:
      runtime:
        enabled: true
      ide:
        enabled: true

## PVC for new nfs
##
persistentVolumeClaim:
  enabled: true
  runtime:
    enabled: true
    storage: 1000Gi
  ide:
    enabled: true
    storage: 1000Gi

Other Cloud Providers¶

The Cognigy.AI Helm chart doesn't provide out-of-the-box support for other cloud providers or on-premises environments. To configure runtime and ide file shares for environments other than EKS and AKS, follow these steps:

Create storageClass for both runtime and ide.
Enable runtime and ide in the Values.persistentVolumeClaim section. Specify storageClassName created in the previous step as follows:
- Values.persistentVolumeClaim.runtime.storageClassName
- Values.persistentVolumeClaim.ide.storageClassName

Cognigy Voice Gateway¶

Updated vg-drachtio-server to 0.8.27-rc17

Version Compatibility Matrix¶

The version compatibility matrix was updated for the following Cognigy products: