Quotas and Limitations¶
This page contains default quotas and limitations that apply to new Cognigy.AI installations.
Changing values for managed Cognigy.AI environments
In case you want to request a change for your managed Cognigy.AI environment, submit a Support request using this template:
Hello Cognigy Support,
I would like to raise the quota/limit “<Description>” to <x> value.
We need this because <short explanation of your use case>.
Best regards,
Your Name
Any deviations from the default values for our Trial and App environments are also stated in bold within the table below.
| Description | Default value | Trial | App |
|---|---|---|---|
| Network | |||
| Rate limit | 1000 requests per 5 minutes1 | ||
| Database and HTTP Node Calls | |||
| Maximum Database query result from DB Flow Nodes | 500 kB | ||
| Maximum Context size | 65 kB | 1.5 MB | |
| Maximum HTTP payload size for HTTP-Request Flow Node | 65 kB | ||
| Maximum HTTP response size for HTTP-Request Flow Node | 524 kB | 2.6 MB | 1.5 MB |
| HTTP-Request Flow Node timeout | 8 s | 15 s | |
| Maximum JSON encoded payload size for requests to our RESTful API | 60 kB | ||
| Minimum HTTP text body (used in CSV) | 100 kB | ||
| Maximum text encoded (raw) payload size for request to our RESTful API (for example, used to upload CSV files) | 2 MB | ||
| NLU | |||
| Maximum number of Example Sentences per Intent in Flows | 200 | ||
| Maximum total number of Example Sentences in Flows including Attached Flow Example Sentences | 10,000 | 15,000 | |
| Maximum total number of Intents in Flows including Attached Flow Intents | 2,500 | 10,000 | |
| Maximum time an Intent-Training task is allowed to run | 10 m | ||
| Cognigy Functions | |||
| Maximum number of outbound HTTP requests in a single Cognigy Function instance | 5 | ||
| Maximum HTTP response size in Cognigy Functions | 1 MB | ||
| Maximum time a Cognigy Function can run | 15 m | ||
| Maximum time for how long data about Cognigy Function instances is stored | 30 days | ||
| Maximum number of active/running Cognigy Functions per Organization | 10 | ||
| Maximum size of parameters object with which the function instance can be started | 130 kB | ||
| Snapshots | |||
| Maximum size of a packaged Snapshot | 256 MB | ||
| Maximum number of Snapshots per Agent | 10 | ||
| Lifetime of a downloadable Snapshot until you have to re-create the download | 1 day | ||
| Packages | |||
| Maximum size of a Cognigy Package | 256 MB | ||
| Locales | |||
| Maximum number of Locales per Agent | 10 | ||
| Extensions | |||
| Extension actions | 10 | ||
| Maximum execution time for Flow Nodes from Extensions | 20 s | ||
| Maximum size of an individual Extension package | 128 MB | ||
| Maximum size for the File-System based cache for executing Extensions | 512 MB | ||
| Maximum number of HTTP requests an Options Resolver can send | 5 | ||
| Maximum HTTP response size in an Options Resolver | 1 MB | ||
| Maximum time an Options Resolver can run | 5 s (max HTTP calls * 1 s) | ||
| Execution and Operations | |||
| Maximum number of times a Flow can execute the same Path for a single user message before “Infinite Loop protection” is triggered | 4 | ||
| Maximum number of undo/redo operations to be stored per user in the Flow Editor | 5 | ||
| Transformers | |||
| Maximum number of HTTP requests that can be sent from a Cognigy Transformer | 1 | 2 | |
| Maximum amount of time a Cognigy Transformer can run before it will be stopped | 5 s | ||
| SMTP Node | |||
| Maximum number of times the system retries to send an outbound Email | 3 | ||
| Maximum size of an Email attachment | 10 MB | ||
| Code Node | |||
| Maximum code execution time | 1 s | ||
| Maximum number of characters in the code editor | 200K |
Retention of Records¶
Warning
Features such as OData and Insights rely on records you will find in the Data section below.
Note
If you have on-premises Cognigy.AI environment, you can set TTL values system-wide via the Config Map and/or organization-wide via Management UI
| Description | Default value |
|---|---|
| Logs | |
| Maximum time until a Log-Line on the product's Log page will be removed | 1 day |
| Sessions | |
| Maximum time until relevant Flow-execution session information will be removed | 30 days |
| Data | |
| Maximum time until a Contact Profile which has not been read or modified will be removed | 30 days |
| Maximum time until Conversation transcripts will be removed | 30 days |
| Intent Trainer Records | |
| Maximum time Intent Trainer records are stored in the database | 30 days |
| Audit Events | |
| Maximum time until audit events will be removed | 30 days |
| xApp Session | |
| Maximum time until an xApp Session will be expired | 30 days |
-
The rate limit of 1000 requests per 5 minutes from a single IP address applies only to shared SaaS environments. ↩