The currently selected dashboard is displayed next to the agent in the top left of the screen.
The dashboard overview page contains various metrics displayed as numerical percentages and in various graphical displays such as bar charts, ring charts, tiles, or time-based line charts.
All data displayed in the charts relate to the global filter settings. You can configure global filter settings as described here: Global filter options
When hovering any chart or metrics field, rating details will be displayed in a tooltip.
When hovering the line chart, details as for example the rated month, the year and the exact number of conversations will be displayed.
Each chart can display data in two ways:
- as a metrics caption: the numerical information is abbreviated (e.g. ms for milliseconds, 1K for a thousand, 1M for a million, etc.).
- as a tooltip that appears when you move the mouse pointer over it: It displays the data as unabbreviated numeric values.
The on top of the dashboard placed blue tiles show currently valid data in a "live" mode. That means that data will be refreshed every 30 seconds to be updated.
|Active Contacts||The number of currently active users in previous 15 minutes. The data is pulled for the previous 15 minutes and updated every 30 seconds. (the report is arranged in a tile)|
|Conversation count||A conversation is defined as a user session with the system that contains a maximum of 50 Inputs and occurs on the same day. This mean for example, that the sessions which were 51 Inputs+ would only count as one Conversation in "Sessions by Channel" tile, but two (or more) in Insights Conversation count. Conversation count indicates the total number of conversations, including ongoing and newly started conversations. This means if the conversation is started on 2nd June before 12am, and continues on in 3nd June, it will be counted in the Insights conversation count dashboard (the report is arranged in a tile).|
|Understood Messages||Indicates how many understood messages occurred during conversations (the report is arranged in a tile).|
|Positive Ratings||Indication of the NLU quality (the report is arranged in a tile).|
|Conversations||A line chart displays the number of conversations on a timescale.|
|Sessions by Channel||Total number of conversations (sessions) displayed in a ring chart based on channel. ("Users" changed to "Sessions" in v4.16). A Session by Channel is defined or counted by the number of unique sessions for a given channel. This tile represents all the sessions started between the given time.|
|Top Intents||Top-rated number of used intents displayed in a bar chart.|
|Users by Locale||Stacked bar chart display of time-related recognized conversations depending on different locales given in percentages.|
|Top Goals||The top-rated number of goals will be displayed in a bar chart.|
Insights Conversation count: A conversation is defined as a user session with the system that contains a maximum of 50 Inputs and occurs on the same day.
Insights Session by channel: A Session by channel is defined or counted by the number of unique sessions.
This mean for example, that the sessions which were 51 Inputs+ would only count as one Conversation in Session by channel, but two (or more) in Insights Conversation count tile.
|Top Slots||Top-rated number of slots displayed in a bar chart.|
|Understood/Misunderstood Messages||Time-related number of "understood messages" and "misunderstood messages" in percentages displayed in a bar chart.|
|Number of inputs||Time-related number of inputs displayed in a bar chart.More information about inputs you can find here:Input|
|Unique Contacts||Time-related number of unique contacts displayed in a line chart.|
Every widget on the Insights dashboard provides a 'Download report as .csv file' item in a dropdown menu. To create a report file follow instructions here: Download Report