Insights applications support presenting time-based data with an account to the user's timezone.
In OData feed time is always in UTC format. You should take this into account if you compare it with Insights.
Changing preferred Timezone¶
By default, we use timezone preferences of your device. You can override this in "My Profile".
This comes handy if you travel a lot and your device timezone gets updated by your location or you may have a multi-national Agent with the users all over the globe.
To change timezone preferences:
- Click on the user icon on the top-right corner.
- Select "My Profile".
- Choose prefered timezone in the "Select Timezone" input.
Custom Timezone preferences are stored inside the browser storage, means you need to select custom timezone preference again if you change the device and/or the browser.