Global Filter options¶
Cognigy Insights has global filters. These filters can be set in a selection menu when clicking on the filter icon next to the user menu icon on the top right-hand side of the user interface.
Global filter will always be available no matter where you navigate. Once you have changed the filters, all the data visualized in any location will respect your filter configuration.
The global filter options are available in all applications running in Cognigy Insights.
Every change in filter settings needs to be confirmed with Apply to be active.
Several filter menus provide a Negate slide bar. When active, all but the selected endpoints will be analyzed.
In v4.16 timeframe filter was updated to show currently selected date range. The widget is now placed on the top of the page.
You can select the time period or set it individually with a date picker in a calendar.
Available preset time periods are:
- Last 7 days
- Last 30 days
- Last 365 days
- This month
- This year
- Custom period (freely selectable with the entry of start date and end date)
Narrowing results to minutes¶
It is possible to select hours for the chosen timeframe. This might be helpful if needed to narrow the result to a more precise range. To do this, enable the Select time option when setting a Custom Timeframe.
Endpoints make sure that the channel-specific input and output (Images, Galleries, Voice) gets converted to the standardized Input object. This way, a Cognigy Flow needs to be developed only once, after which it can be deployed to many channels by configuring Endpoints. Endpoint examples are Webchat, Voice Gateway, Microsoft Teams. You can find more information here: Endpoints
You can select one or more Endpoint(s) to be analyzed.
Admin Console (Interaction Panel) filter
As of Cognigy.AI 4.10.0, you can filter the Insights reports for the admin console (or Interaction Panel) also.
So if you have tested the Virtual Agent using the Interaction Panel, you now will be able to fetch the Insights reports for this also.
- Open the global filter Endpoints.
- Select "Interaction Panel" and confirm with Apply to get the analytics data displayed.
Before the version 4.15, it was only possible to inspect the data of a single snapshot at a time.
A Snapshot is an exported Agent and includes required resources. The selection list displays the available snapshots which can be analyzed. You can find more information here: Snapshots
By default, we show the data for all snapshots including the data which was gathered without any snapshot (live deployment, here "None" option).
You can granually inspect the analytics data by choosing only the preferred snapshots, also by using the "negate" option — in this case, you will be excluding certain options.
For example, selecting "None" and "Negate" will show all the data excluding the one gathered from endpoints without selected snapshots.
This filter considers the locales of the available conversations.
You can select one or more Locales to be analyzed.
Using the Negate slider bar "all but the selected" locales will be analyzed.
You can find more information here: Localization.
To clear all filter settings at once, click on the Reset filters button. We will show it if the value of any global filter is not equal to the default value.
This filter allows you to select the analytics data based on the last user rating given in a session. By default, all data is shown, regardless of whether user feedback is given or missing.
See documentation for Request rating Node
Updating Analytics records using Rest API¶
If you intend to update certain analytics fields on Insights dashboards for an ongoing session, you need to use the update API for analytics, available on https://api-trial.cognigy.ai/openapi. More information you can find here: Using the API.
To use the "analytics" API, you need to specify userId, projectId, sessionId and inputId in the request.
Sharing application URL¶
Cognigy is always striving to improve conversational data analysis and processing for clients and provides the ability to use shareable URLs for the Insights application.
In detail: If you navigate to a specific destination within Insights and apply global filters, copying the URL from your address bar and sharing it with a team member, opening the URL will bring the application into the same state (same tool, same selected data, same filters applied).
- You can reload on any Insights Page, and it will restore the global filters you selected before.
- You can reload on an open Transcript in the Transcript Explorer, and you will land on the same page with the transcript open.
- You can reload on the Message Explorer while having a "search" applied and get to the same as you were in before reloading.
- You can reload on the Message Explorer while having a message selected and get to the same as you were in before reloading.