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Applications

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Applications are connectors that allow the Endpoint to be routed to Voice Gateway. These applications set default values, including the default speech vendor, language, and voice, for the Text-To-Speech output and Speech-To-Text recognition.

To create an application, select Applications in the left-side menu, then click Add application or +.

You can create more than one application, dependent on the number of Endpoints created in Cognigy.AI.

After creating an application, you can edit or delete it.

Settings

Settings Description Scope
Application Name A unique application name. Account, Service Provider, Admin
Account Select an account from the list. Account, Service Provider, Admin
Calling Webhook A Cognigy.AI Endpoint URL for the Web Application that will handle calls. Account, Service Provider, Admin
Call Status Webhook A Cognigy.AI Endpoint URL for the Web Application that will receive the call status. Account, Service Provider, Admin
Speech synthesis vendor Select a default vendor and set up Language Settings, Voice for Text-To-Speech output. If you have another vendor with the same credentials, specify the alternative name of the vendor in the Label field. Account, Service Provider, Admin
Speech recognizer vendor Select a default vendor and set up Language Settings for Speech-To-Text recognition. If you have another vendor with the same credentials, specify the alternative name of the vendor in the Label field. Account, Service Provider, Admin
Use a fallback speech vendor if primary fails Add an additional Speech-To-Text or Text-To-Speech vendor. Account, Service Provider, Admin

Add Additional TTS and STT Vendor

To add extra vendor, follow these steps:

  1. Open the Cognigy Voice Gateway Self-Service Portal.
  2. In the left-side menu, select Applications.
  3. Create a new application or use an existing one.
  4. On the application page, activate the Use a fallback speech vendor if primary fails setting.
  5. Choose the vendor type you want to add (STT or TTS) or add both at once:
    • TTS:
      • Speech synthesis vendor — select a TTS vendor from the list.
      • Lable — specify the alternative name of the vendor in the Label field if you have default vendor with the same credentials.
      • Language — select a primary language.
      • Voice — select a primary voice for the virtuial agent.
    • STT:
      • Speech recognizer vendor — select an STT vednor from the list.
      • Lable — specify the alternative name of the vendor in the Label field if you have default vendor with the same credentials.
      • Language — select a primary language.
  6. (Optional) Click Swap primary and fallback. The primary and fallback credentials will change places.
  7. Click Save.

The changes will be applied.

Call recording configuration

Call recordings can be enabled at an account or application level for debugging purposes.

This is a separate recording functionality, and cannot be controlled by Cognigy.AI within a Flow.

You must provide a Bucket Vendor and additional details and credentials in order to enable this feature and store your recorded calls.

After a call is recorded, an admin can listen to and review recordings at Recent calls.

Application level recording

When enabled at the application level, only calls from a specific application will be recorded.

To enable recording calls at an application level, follow these steps:

  1. Open the Voice Gateway interface.
  2. In the left-side menu, select Applications.
  3. Create a new application or use an existing one.
  4. Scroll down to the Call recording configuration section, click the checkbox for Enable call recording.
  5. In the Audio Format field, choose between .wav and .mp3 formats.

  6. Select a bucket vendor:

    • Bucket Name — provide the name of your bucket.
    • Region — choose the region for your storage from the list.
    • Access key ID — provide the access key ID for your bucket.
    • Secret access key — provide the secret access key ID for your bucket.
    • S3 Tags — provide any S3 tags with name and value as needed.
    • Bucket Name — provide the name of your bucket.
    • Service key — provide a JSON key for a Service Account with APIs enabled for Cloud Storage and Storage Transfer API.
    • Google Cloud Storage Tags — provide any Google Cloud Storage tags with name and value as needed.
    • Container Name — provide the name of your container.
    • Connection String — provide a connection string.
    • Azure Cloud Storage Tags — provide any Azure Cloud Storage tags with name and value as needed.

  7. Click Test to verify your connection.

  8. Go to Applications and select the Account from the dropdown box on the right side of the screen.
  9. Click the application to edit.
  10. Scroll down to the Call recording configuration section, click the checkbox for Record all calls
  11. Click Save.

All calls from this application will be recorded and appear in the Recent calls page.