USER_INPUT_TIMEOUT¶
The virtual agent terminated the call because the user did not respond.
To test a payload with the RECOGNIZED_SPEECH
event, you can use an empty Flow.
Input: Start a call via the Interaction Panel by clicking > Start Call. When the call starts, say "Hello". Wait several seconds until a payload with the
USER_INPUT_TIMEOUT
event appears.
Payload:
{
"payload": {
"call_sid": "ee654c0b-e1e3-45d9-ba7e-8f444080c955",
"direction": "inbound",
"from": "user-a6dRWVsNTxEYPU1QkkZG4X",
"to": "123456789",
"call_id": "23b61302-5f72-123c-e8a5-020052186fa0",
"sip_status": 200,
"sip_reason": "OK",
"call_status": "in-progress",
"account_sid": "a6a34b37-6391-4f36-aad8-afdcb3399a7d",
"trace_id": "012e7f38ccf2150c80f4169a8dd6b783",
"application_sid": "16f9efd3-bb18-475f-8b13-8750aacda925",
"fs_sip_address": "10.1.193.108:5060",
"originating_sip_ip": "88.77.34.146",
"api_base_url": "voicegateway-app-dev-vg.cognigy.ai/v1",
"reason": "timeout"
},
"event": "USER_INPUT_TIMEOUT"
}