Overview

Handover Providers are connectors between Cognigy.AI and Contact Centers. Conversations are passed between Cognigy.AI and a Handover Service using the Agent to Handover Node.

Cognigy Handover Provider

The Cognigy Live Agent Endpoints is specific to the Cognigy.AI platform.

Third-party Handover Providers

The following Handover Providers allow integrations with third-party products:

• 8x8
• Chatwoot
• Genesys Cloud Guest Chat
• Genesys Cloud Open Messaging
• RingCentral Engage
• Salesforce

More Information

• User Inactivity Detection and Handling
• Set Handover Inactivity
• Close Handover
• Agent Handover