Overview

Handover Providers are connectors between a Cognigy Agent and a third-party Handover Service. Conversations can be passed between Cognigy.AI and a Handover Service using the Handover Node.

To learn more about Handover, refer to our Agent Handover documentation.

Cognigy Handover Provider

The Cognigy Live Agent Endpoints is specific to the Cognigy.AI platform.

Third-party Handover Providers

The following Handover Providers allow integrations with third-party products:

• Chatwoot
• RingCentral Engage
• Salesforce
• Genesys Cloud (Beta)