Monitoring virtual agent performance and usage is a critical component of conversational AI project implementation. To achieve this, Cognigy.AI provides a built-in Agent Dashboard alongside offering the full agent analytics data via the Cogngiy OData Endpoint.
Analytics Dashboard
The analytics dashboard is available for each agent created in an organization. The dashboard can be accessed from the agent home screen by clicking on the preview widget.
Techinar video "Analytics & OData"
Watch this Episode of Cognigy Sessions for a technical deep dive
Agent Analytics
Head over to Analytics Dashboard for more information.
Connect with Dashbot and Chatbase
Any Cognigy.AI endpoint can be natively connected to third-party analytics vendors Dashbot or Chatbase.
Dashbot & Chatbase via Cognigy.AI Endpoints
Find out more information here.
OData Analytics Endpoint
Cognigy.AI exposes all agent analytics data to an OData feed that allows administrators to import agent performance data into external data visualization tools for building custom dashboards.
OData Analytics Endpoint
Head over to OData Analytics Endpoint for more information.
Updated about a month ago