Cognigy.AI supports integrating with various Live Agent Tools
, so that a user can be transferred to an agent at any point during the conversation by using a Handover Node in the Flow.
Channel Support


Supported Endpoints have a configuration tab called Handover Settings
. In there, the Handover Platform
that the user should be forwarded to when a Handover Node is triggered is selected and configured. Cognigy.AI currently has native support with the following Handover Platforms:
- Cognigy.AI Livechat
- RingCentral Engage
The Endpoints that support handover are listed below:
Helpcenter Content
You can find detailed information about the Cognigy - RingCentral Engage Handover setup here.
Updated 6 months ago