Cognigy

Cognigy.AI Docs

COGNIGY.AI is the Conversational AI Platform focused on the needs of large enterprises to develop, deploy and run Conversational AI’s on any conversational channel.

Given the arising need of voice interfaces as the most natural way of communicating with brands, Cognigy was founded in 2016 by Sascha Poggemann and Phil Heltewig. Our mission: to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialogue.

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Handover Settings

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Cognigy.AI supports integrating with various Live Agent Tools, so that a user can be transferred to an agent at any point during the conversation by using a Handover Node in the Flow.

Channel Support

Supported Endpoints have a configuration tab called Handover Settings. In there, the Handover Platform that the user should be forwarded to when a Handover Node is triggered is selected and configured. Cognigy.AI currently has native support with the following Handover Platforms:

The Endpoints that support handover are listed below:

Channel

Facebook Messenger

LINE Messenger

Azure Bot Services

RingCentral Engage

Slack

Socket

Sunshine Conversations

Webchat

Webhook

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Helpcenter Content

You can find detailed information about the Cognigy - RingCentral Engage Handover setup here.

Updated 6 months ago

Handover Settings

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