Cognigy.AI Docs

COGNIGY.AI is the Conversational AI Platform focused on the needs of large enterprises to develop, deploy and run Conversational AI’s on any conversational channel.

Given the arising need of voice interfaces as the most natural way of communicating with brands, Cognigy was founded in 2016 by Sascha Poggemann and Phil Heltewig. Our mission: to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialogue.

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Intent Trainer

The Intent Trainer enables you to analyze the collected user inputs (records) and add them to Intents to improve your Agent's user input comprehension.


You can export and import Intent Trainer records by selecting the option after clicking on the three dots in the top right corner.

Filter Records

You can filter records by Snapshot, Flow, Intent, and whether they were Unhandled, Handled, Skipped, or Ignored.

Add to Intent

Adding a record to an Intent requires you to select the Flow and the target Intent, you can also modify it before adding. The input will become an Intent example sentence afterwards.


Skip moves the user input to the Skipped records, however, once a user enters the same input again, it will also show up again in the Unhandled records of the Intent Trainer.


Ignore moves the user input to the Ignored records and once a user enters the same input again it will also be ignored.

Updated 7 months ago

What's Next


Intent Trainer

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