Cognigy.AI Docs

COGNIGY.AI is the Conversational AI Platform focused on the needs of large enterprises to develop, deploy and run Conversational AI’s on any conversational channel.

Given the arising need of voice interfaces as the most natural way of communicating with brands, Cognigy was founded in 2016 by Sascha Poggemann and Phil Heltewig. Our mission: to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialogue.

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The Logs feature allows platform users to track each input and output message that occurs with an Agent. The Logs are most frequently used to debug workflows by observing if and where errors are occurring.

The logs can be followed in real-time as they will be automatically appended when new log outputs are emitted. The log history can also be loaded to review outputs that occurred in the past.

Log entries

Each log entry consists of a timestamp, the log type, the log message and additional metadata.

Log Filtering

Display Settings

Configuration of the log display is possible by enabling or disabling the following features:

Setting Name


Live Logging

Activates/Deactivates immediate update of the log as soon events occur

Show Timestamp

Activates/Deactivates the timestamp of each event

Show Additional Metadata

Activates/Deactivates data attached to incoming and outgoing messages


Activates/Deactivates info type events


Activates/Deactivates error type events


Activates/Deactivates debugging type events


It is possible to search for specific user IDs and Flow names by entering these values in the respective search fields found at the top right of the logs page. The log will instantly be filtered by any value added to these fields.


Copying Log Entries

For browser performance reasons the log list is virtualized, which means that only the log entries that you see currently exist in your browser. This prevents scrolling and copying more lines than there are currently in your view.

Updated 9 months ago

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