Cognigy.AI Docs

COGNIGY.AI is the Conversational AI Platform focused on the needs of large enterprises to develop, deploy and run Conversational AI’s on any conversational channel.

Given the arising need of voice interfaces as the most natural way of communicating with brands, Cognigy was founded in 2016 by Sascha Poggemann and Phil Heltewig. Our mission: to enable all devices and applications to intelligently communicate with their users via naturally spoken or written dialogue.

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A Snapshot is an exported Agent and includes:

  • Flows (Including any trained NLU models)
  • Lexicons
  • Connections
  • NLU Connectors
  • Playbooks
  • Settings
  • Localization
  • Tokens


Snapshots as a staging mechanism

Snapshots can be used to transfer an Agent from one environment to another as they hold all relevant information. This way, no more individual resources have to be exported.


A Snapshot does NOT include

  • Endpoints
  • Intent Trainer records
  • Analytics data
  • Contact Profiles
  • Other Snapshots

Managing Snapshots

You can manage your Snapshots by going to Deploy -> Snapshots:

  • Creating a Snapshots requires you to enter a name, the description is optional
  • Downloading a Snapshot is a two step process
  1. Prepare the Snapshot for download by selecting "Prepare Download" in the Snapshot menu
  2. Once the preparation is finished, you will see the download button on the Snapshot, click it to start the download
  • Uploading Snapshots does not directly affect anything beside the available Snapshots
  • Restoring a Snapshot will overwrite everything except Endpoints, Snapshots, Analytics and Contact Profiles with the Snapshot content

Updated 14 days ago

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