8x8¶
The 8x8 Endpoint allows to connect virtual agent to the 8x8 platform.
Generic Endpoint Settings¶
Find out about the generic endpoint settings available with this endpoint on the following pages:
- Endpoints Overview
- Data Protection & Analytics
- Session Management
- Real Time Translation Settings
- Transformer Functions
- Handover Settings
- File Storage
Channel Specific Settings¶
8x8 Setup¶
Parameter | Description |
---|---|
Base URL | The URL of the 8x8 Server. |
API Key | The header value required for authenticating API calls to the 8x8 system. |
8x8-Tenant | The Tenant ID, the field is mandatory if a customer has multiple tenants in the organization. |
How to Set up¶
To set up the 8x8 Endpoint, follow these steps:
Configure 8x8 Endpoint¶
- In the left-side menu of your Agent, click Deploy > Endpoints.
- On the Endpoints page, click + New Endpoint.
- In the New Endpoint section, do the following:
3.1 Select the 8x8 Endpoint type.
3.2 Add a unique name.
3.3 Select a relevant FLow from the list. - Click Save.
- In the Endpoint, go to the 8x8 Setup settings.
- Specify a Base URL, API Key, and 8x8-Tenant that you received from the 8x8 server administrator.
- Copy the URL from the Endpoint URL field.
- Click Save.
Configure 8x8¶
- Log in to the 8x8 Configuration Contact Center (admin panel).
- In the left-side menu, click Integration.
- On the tab, select Webhooks.
- On the Webhooks List tab, click + Add webhook.
- Fill in the following fields:
- Name — specify a unique name.
- URL — paste the Endpoint URL that you copied from the Endpoint URL field.
- Chat API Version — select Chat Gateway v1.0.
- Name — specify a unique name.
- To check if the connection works, click Test Connection. If it does not work, check your Endpoint URL or contact your 8x8 administrator.
- Click Save.
- In the left-side menu, click Channels.
- On the Chat API tab, click + New Channel.
- Fill in the following fields:
- Name — specify a unique name.
- Description — specify a description of your channel specific.
- Webhook — select the webhook that you recently created.
- Queue — select the queue that your administrator set up.
- Name — specify a unique name.
- Click Save.
To check the virtual agent's performance, go to the installation that your server administrator has deployed.