Within our Cognigy.AI platform you're able to connect your Cognigy Agent to your Twilio channel by using our Twilio Endpoint. This allows you to build Bots your users can talk to or chat with via SMS.
Twilio Voice, Twilio SMS / WhatsApp, Twilio Autopilot¶
You can select between three different types of Twilio Endpoints - Twilio, which is the Twilio Voice Endpoint - Twilio SMS, which allows you to send SMS and WhatsApp messages - Twilio Autopilot, which allows you to use the Autopilot NLU capabilities
For all Endpoint types, you'll have to obtain a phone number. A short description about how to gather a Twilio phone number can be found on our help center pages listed below. After obtaining a number you're able to deploy and use a Twilio Endpoint.
Generic Endpoint Settings¶
Find out about the generic endpoint settings available with this endpoint on the following pages:
- Endpoints Overview
- Data Protection & Analytics
- Transformer Functions
- NLU Connectors
- Session Management
- Real Time Translation Settings
Channel Specific Settings¶
Twilio Endpoint Settings¶
The Twilio Settings dropdown menu is available in a standard Twilio type endpoint and provides options to configure the interaction between Cognigy.AI a Twilio deployment.
STT / TTS Language¶
Here you are able to configure the language that the Speech-To-Text and Text-To-Speech services use when messages are communicated between Twilio and Cognigy.AI.
This dropdown menu allows the delivery voice of a Twilio voice bot to be customized. You can select a Twilio voice from a list.
Twilio Autopilot Endpoint Settings¶
The Twilio Autopilot Settings dropdown menu is available in a Twilio Autopilot type endpoint and provides options to configure the interaction between Cognigy.AI a Twilio Autopilot deployment.
Enable this toggle to allow the slots found by Twilio Autopilot to be passed to Cognigy.AI and processed by the Cognigy NLU.
More detailed information on how to set up a Twilio Endpoint refer to our Help Center articles here.
- Help Center: Twilio Intro
- Help Center: Twilio Prerequisites
- Help Center: Twilio Deploy a Voice Endpoint
- Help Center: Twilio Deploy an SMS and WhatsApp Endpoint
- Help Center: Twilio Deploy an Autopilot Endpoint
- Help Center: Twilio Trigger a Call
- Help Center: Twilio WhatsApp
- Help Center: Twilio Forward a Call
- Help Center: Twilio Security