Content Conversion¶
Cognigy provides a wide range of endpoints for its conversational AI platform. Not all of these endpoints can correctly convert your content to the desired output type.
The table below shows the output types that Cognigy can provide for different endpoints.
If the endpoint does not support the selected output type, the system returns a fallback text as a default output. The following table shows whether Cognigy.AI will convert the respective output type (+) or use the fallback text (-).
| Endpoint / Output Type | Text | Text with Quick Replies | Gallery | Text with Buttons | List | Audio | Image | Video | Adaptive Card (including supported versions) |
|---|---|---|---|---|---|---|---|---|---|
| Interaction Panel | + | + | + | + | + | + | + | + | 1.2 |
| Webchat | + | + | + | + | + | + | + | + | 1.5 |
| Webchat plugin | + | + | + | + | + | + | + | + | 1.3 |
| VoiceGateway | + | - | - | - | - | - | - | - | - |
| + | + | + | + | + | + | + | + | - | |
| 8x8 | + | + | + | + | + | + | + | + | 1.3 |
| Alexa | + | - | - | - | - | - | - | - | - |
| Avaya CPaaS | + | - | - | - | - | - | - | - | - |
| Facebook Messenger | + | + | + | + | + | + | + | + | - |
| Azure Bot Services | + | + | + | + | + | + | + | + | 1.0 |
| Line | + | + | + | + | + | + | + | + | - |
| Microsoft Teams | + | - | + | + | + | + | + | + | 1.0 |
| RingCentral Engage | + | + | + | + | + | + | + | + | - |
| Slack | + | + | + | + | + | + | + | + | - |
| Sunshine Conversations | + | + | + | + | + | + | + | + | - |
| Twilio | + | - | - | - | - | - | - | - | - |
| Twilio SMS | + | - | - | - | - | - | - | - | - |
| Userlike | + | + | + | + | + | + | + | + | - |
| AudioCodes | + | - | - | - | - | - | - | - | - |
| Genesys | + | - | - | - | - | - | - | - | - |
| Bandwidth | + | - | - | - | - | - | - | - | - |