Overview

Endpoints are the connector between your user interface and the Cognigy Agent. This connection can range from text-based conversation to a conversation on your contact center phone-lines.

Features

Every Endpoint has the following features:

• it points to a single Locale of a single Flow of a single Snapshot
• it can be disabled
• customization of the Data Protection & Analytics
• it can have its own Transformer Function

Selected Endpoints also have the option to customize the NLU that provides the Intent and Slot mapping for the agent.

The NLU Connectors that are configured to the agent are available to select from this dropdown menu. Alternatively, the No NLU option can be selected to completely disable the intent and slot mapping for an endpoint.

Additionally, there are Endpoint-specific features and configuration options available.

Cognigy Endpoints

The following Endpoints are specific to the Cognigy.AI platform:

• Cognigy Webchat
• Cognigy Voice Gateway

Generic Endpoints

The following Endpoints are provided for custom integrations:

• REST
• Socket
• Webhook

Third Party Endpoints

The following Endpoints provide integrations with third party products:

• Amazon Alexa
• Amazon Lex (Beta)
• Avaya CPaaS
• Dialogflow
• Facebook Messenger
• Intercom
• LINE Messenger
• Azure Bot Services
• Microsoft Teams
• RingCentral Engage
• Slack
• Sunshine Conversations
• Twilio
• Userlike
• Workplace by Facebook
• WhatsApp
• 8x8
• Genesys
• Voice Copilot