Endpoints¶
Endpoints are connectors between AI Agents and external systems or platforms, such as Facebook (Meta) Messenger, Slack, Alexa, and others.
Endpoints support chat and voice conversations in contact centers and integrate with handover provider to manage these interactions.
Endpoints convert channel-specific input and output, including images, galleries, and voice, into the structure of the Input object. This approach allows the development of platform-agnostic Flows that require no modification when you add new channels.
Working with Endpoints¶
You can create, view, edit, and delete Endpoints in Deploy > Endpoints.
You can view, create, and edit Endpoints using the Cognigy API.
You can manage Endpoints using the Cognigy CLI.
General Endpoint Settings¶
For every Endpoint, you have the following basics:
| Setting | Description |
|---|---|
| Snapshot | This setting is optional. Select the Snapshot of the Project you want to use. By default, Endpoints use the Connections from the Snapshot. If you select a Snapshot, the Override Snapshot Connections toggle is displayed under the Snapshot list. |
| Locale | This setting is optional. Select the Locale for the Endpoint. The Locale list only appears if you've created a Locale beforehand. |
| Flow | Select the Flow to use for the Endpoint. You can enter manually by clicking Manual Input below the Flow list. Click  next to the Flow list to open the selected Flow in the Flow editor. |
| Endpoint URL | The Endpoint URL serves as the interface to the Endpoint. For most third-party platforms, you need to copy it into the channel's settings to configure the connection to Cognigy.AI. |
| NLU Connector | Select the NLU Connector for the Endpoint. To disable Intent and Slot recognition, select the No NLU option. |
| Enable Endpoint | Toggle to activate or deactivate the Endpoint. This setting is enabled by default. |
Override Snapshot Connections¶
If you activate the Override Snapshot Connections toggle, the Endpoint overrides the Connections in the Snapshot with Connections from the Project. If only the Snapshot has a Connection, the Connection isn't overridden. If necessary, you need to update such Connections manually.
To override the Connection of the AI Agent in production, you can:
- Make the necessary changes in a staging environment, create a Snapshot of the same AI Agent, and select the Snapshot in the Endpoint settings. Deactivate the Override Snapshot Connections toggle.
- Import Connections from another AI Agent using a Package. Activate the Override Snapshot Connections toggle.
Specific Endpoint Settings¶
You can use the following additional settings for the Endpoint configuration:
- Data Protection & Analytics
- Transformer Functions
- Session Management
- Real-Time Translation Settings
- Handover Settings
- Agent Copilot
- File Storage