Overview

Endpoints are connectors between agents and external systems or platforms, such as Facebook (Meta) Messenger, Slack, and others. Endpoints support chat and voice conversations in contact centers and integrate with handover providers to manage these interactions. Endpoints convert channel-specific input and output, including images, galleries, and voice, into the structure of the input object. This approach allows the development of platform-agnostic flows that require no modification when you add new channels.

Working with endpoints

You can create, view, edit, and delete endpoints in Deploy > Endpoints.

Generic endpoint settings

The following settings are available across endpoints on the Setup tab:

Parameter	Type	Description
Enable Endpoint	Toggle	Activates the endpoint.
Endpoint name	Text	Sets a name for the endpoint.
Target	List	Sets the flow or agent that the endpoint runs.
Snapshot	List	This parameter is optional. Sets the snapshot you want to use for the endpoint.
Override Snapshot Connections	Toggle	This parameter appears when you select a snapshot. Overrides the connections in the snapshot with connections from the project. If only the snapshot has a connection, the connection isn’t overridden. If necessary, you need to update such connections manually. To override the connection of the agent in production, you can: Make the necessary changes in a staging environment, create a snapshot of the same agent, and select the snapshot in the endpoint settings. Deactivate the Override Snapshot Connections toggle. Import connections from another agent using a package. Activate the Override Snapshot Connections toggle.
Locale	List	This parameter is optional and appears only if you’ve created a locale beforehand. Sets the locale for the endpoint.
Integration	Text	Provides the URL that serves as the interface to the endpoint. For most third-party platforms, you need to copy it into the channel’s settings to configure the connection to Cognigy. The label and additional rows depend on the endpoint.

Additional endpoint settings

You can use the following additional settings to customize the endpoint on the following tabs:

Behavior:
- Real-time translation
- File storage
Compliance:
- Data protection & analytics
Advanced:

Endpoint-specific settings

Each endpoint has specific settings for the platform the endpoint connects to. To find the settings for a specific endpoint, refer to the endpoint reference.

Getting started

Design

Test

Deploy

Analyze

Advanced

Working with endpoints

Generic endpoint settings

Additional endpoint settings

Endpoint-specific settings

​Working with endpoints

​Generic endpoint settings

​Additional endpoint settings

​Endpoint-specific settings

Working with endpoints

Generic endpoint settings

Additional endpoint settings

Endpoint-specific settings