Within our Cognigy.AI platform you are able to connect your Agent to your Contact Center or other phone numbers using the AudioCodes Endpoint, allowing customers to speak to your Agent instead of just writing with it.
Watch this Episode of Cognigy Sessions for a technical deep dive
When async mode is enabled for the AudioCodes Endpoint, then outputs will be sent directly as they are processed in a Flow. This can be beneficial when the Flow for example has to send an HTTP request. When the async mode is off, then the outputs will be sent when the entire Flow has finished processing for the given input.
The Inject & Notify functionality only works when async mode is enabled.
AudioCodes specific Nodes¶
Cognigy.AI comes with a large number of inbuilt Nodes to control the AudioCodes behaviour. See AudioCodes Nodes for more information.
Number Meta Data¶
AudioCodes identifies information about the caller and adds it to the Cognigy Input Object as
|number||string||The phone number of the caller, including country code||+4921154591991|
|country||string||The 2-character country code||DE|
|countryCallingCode||string||The calling code of the country||49|
|nationalNumber||string||The national number without the country code and without a leading zero.||21154591991|
|valid||boolean||Whether the number is valid||true|
|valid||string||The type of number. See below.||FIXED_LINE|
|uri||string||The URI for the number||tel:+4921154591991|
numberMetaData.type can be any of:
NumberMetaData in Tokens
All of the above are available as Tokens inside Cognigy Text fields as well.
Generic Endpoint Settings¶
Find out about the generic endpoint settings available with this endpoint on the following pages:
- Endpoints Overview
- Data Protection & Analytics
- Transformer Functions
- NLU Connectors
- Session Management
- Real Time Translation Settings
Contact Center & Phone number linking
To link a AudioCodes Endpoint to a phone number, contact your Cognigy representative in order to provision and configure a VG instance.
AudioCodes VoiceAI Connect
Cognigy AudioCodes Endpoint is 100% compatible with AudioCodes VoiceAI Connect, where you can sign up for free and get a phone number within minutes.
Rebranding of Voice Gateway with AudioCodes
With the native Voice Gateway integration to Cognigy AI the AudioCodes implementation will be rebranded from Voice Gateway to AudioCodes. This applies to the Flow Nodes and the Endpoint.